Anti-Fraud Operations Director

Sumitomo Mitsui Banking Corporation • Charlotte, NC

3d • Hybrid

About The Position

Seeking a seasoned leader to oversee Anti-Fraud Operations across the Americas Division, with responsibility for fraud detection, investigation, and prevention activities. This role provides end-to-end oversight of transaction screening, alert management, fraud investigations, and fraud model governance to ensure effective mitigation of fraud risk. The Director is also responsible for leading a follow-the-sun operating model, managing the overnight fraud operations team to ensure seamless, continuous fraud monitoring and investigation coverage that mirrors and supports daytime operations.

Requirements

• 10+ years experience in fraud risk management, financial crime, or related operations
• Strong expertise in transaction monitoring systems and fraud detection tools
• Experience with fraud model governance, validation, and performance monitoring
• Proven leadership of operational teams and cross-functional initiatives
• Strong knowledge of risk, control, and audit frameworks
• Experience with Actimize Fraud, Mitek, or similar fraud platforms
• Experience supporting audits and regulatory exams
• Banking or financial services background

Responsibilities

• Lead daily fraud operations, including transaction screening, alert disposition, and case management.
• Oversee fraud detection platforms (e.g., Actimize Fraud, Mitek) and ensure effective alert generation and decisioning.
• Serve as escalation point for complex fraud incidents and drive timely resolution and recovery.
• Own and govern fraud detection models, including model performance, enhancements, and ongoing monitoring.
• Partner with Risk, Compliance, and Audit on RCSA, control testing, and regulatory engagements.
• Establish and maintain fraud procedures, controls, and job aids to support a strong control environment.
• Drive continuous improvement in fraud detection, operational processes, and technology capabilities.
• Lead, develop, and manage a high-performing Anti-Fraud Operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed