Answering Service Attendant - Varied - Green

Scripps Health•San Diego, CA

3d•Onsite

About The Position

This is a full-time, benefit eligible position located at Scripps Green Hospital in La Jolla. The position will be Thursday-Monday with varied afternoon hours - weekends and holidays. The Answering Service Attendant answers calls and routine inquiries, routing to intended destination. Appropriately responds to and documents emergency situations, per policy and guidelines. Acts as a part of a team, including training new employees. Pages physicians, security or employees as appropriate via radio, pagers, computer, or over-head PA system. Follows all documentation procedures. Completes additional task such as sorting and mailing messages during downtime, delivering messages to physician offices and completing and distributing daily sheets. After physician office hours, answers and documents patient calls, contacting appropriate on-call physician as necessary. Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules.

Requirements

Strong customer service skills
Computer skills
Ability to work in fast pace environment using repetitive hand motion
Ability to multi-task

Nice To Haves

Medical terminology
Health care experience
Call Center/PBX/Answering Service experience

Responsibilities

Answers calls and routine inquiries, routing to intended destination.
Responds to and documents emergency situations, per policy and guidelines.
Acts as a part of a team, including training new employees.
Pages physicians, security or employees as appropriate via radio, pagers, computer, or over-head PA system.
Follows all documentation procedures.
Completes additional tasks such as sorting and mailing messages during downtime, delivering messages to physician offices and completing and distributing daily sheets.
After physician office hours, answers and documents patient calls, contacting appropriate on-call physician as necessary.
Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules.