Animal Hospital Shift Lead - Standale

Aspen Dental•Walker, MI

1d•Onsite

About The Position

Lovet Pet Health is seeking an Animal Hospital Supervisor to join our team! This position involves learning and applying leadership and management training skills regarding employee relations, client relations and daily hospital operations. Directly involved in training staff on procedures. Supervisors will take on duties of the Hospital Manager when the Manager is not at the hospital. Administrative duties such as ordering supplies, staff evaluations, and various hospital audits may apply to this role.

Requirements

Team Leader
Excellent communication and interpersonal skills
Empathy for pets, clients, and staff
Competent Teacher
Problem Solver
Must be able to lift at least 40 pounds
Standing for long periods of time, walking, sitting, squatting, pushing, pulling, using hands and fingers for technical and administrative work
May have extended periods of time viewing computer screens and reading

Responsibilities

Responsible for training staff on all aspects of Kennel, CRS, or Technician roles
Ensure team is using proper protocols and procedures when handling pets, and working with clients
Ability to learn and understand hospital flow, client appointment scheduling and employee/doctor scheduling in order to maximize hospital opportunities
Ability to maintain the hospital’s client service standards
Organizing and/or participating in all team meetings is required
Oversight over completion of daily, weekly, or monthly hospital task lists
A general understanding of hospital financial goals
This role may be involved in employee scheduling, hospital billing and financial processes, as well as addressing client concerns