Veterinary Hospital Manager- Stoney Creek Animal Hospital

VCA Animal Hospitals•Charlotte, NC

2d•Onsite

About The Position

VCA Stoney Creek Animal Hospital in Charlotte, NC is seeking a highly experienced Veterinary Client Service professional to join their leadership team as Hospital Manager. The role requires a leader with strong interpersonal and organizational skills to achieve goals of excellent patient care and customer service for clients and referring veterinarians. The successful candidate will have experience in Human Resource and Personnel Management, Marketing, and Business Development, along with strong financial and operational acumen. The Hospital Manager, under the guidance of the Regional Management Team and in partnership with the Medical Director, performs a wide range of administrative activities. These include mentoring staff, overseeing business operations and facility maintenance, ensuring business growth and profitability, and supporting the hospital’s mission of delivering high-quality patient care and exceptional client service. VCA Animal Hospitals is a leader in veterinary care, committed to the future of veterinary medicine, providing primary, emergency, urgent, and specialty care to over four million pets annually across its national network of hospitals. They invest in cutting-edge tools, training, and technology and have a talented team of 35,000 Associates, including nearly 7,000 veterinarians, 4,000 credentialed technicians, and over 10,000 veterinary assistants.

Requirements

3 to 5 years of customer service and financial budget management experience
Knowledge of sales and marketing techniques
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
The ability to make decisions, delegate responsibility and achieve results with hospital team members
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
Respect for and willingness to work with clients and their pets
Must be able to handle multiple tasks and deal with an environment of changing priorities
Experience in Human Resource and Personnel Management
Experience in Marketing
Experience in Business Development
Strong financial and operational acumen

Responsibilities

Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service
Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses
Work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success
Invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital
Minimizing patient stress and discomfort
Recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols
Assist colleagues in follow-up and future management of the patient
Supervise the administration and case review of client medical complaints
Positively represent the hospital and VCA in the professional community and to the general public