Animal Assistance Specialist

Arizona Humane Society • Phoenix, AZ

9d • Onsite

About The Position

The Arizona Humane Society is looking for a compassionate individual to join our Animal Assistance team and work full-time at our Papago Park Campus, Thursday - Monday from 9:00 AM - 5:30 PM. The Animal Assistance Specialist will be responsible for providing an excellent experience every time for pets and people. The Animal Assistance Specialist will assist with the intake of owned and stray animals and provides surrender prevention resources when possible, and end-of-life services when needed. The Animal Assistance Specialist will also support to our Field Operations team when they refer pets to be surrendered over-the-counter including large-scale intakes, as well as sick and injured animals. In addition, The Animal Assistance Specialist will provide return-to-owner services and help pet owners find their lost pets. The Animal Assistance Specialist is a key AHS storyteller and will educate and inspire action by sharing our mission and values.

Requirements

• High school diploma / GED required.
• Minimum of one year providing exemplary customer service.
• Must love working with pets and people.
• Provide an excellent experience every time to internal & external customers in a timely and courteous, professional manner.

Responsibilities

• Assist with the intake of owned and stray animals.
• Provide surrender prevention resources when possible.
• Provide end-of-life services when needed.
• Support the Field Operations team with large-scale intakes, sick and injured animals.
• Provide return-to-owner services.
• Help pet owners find their lost pets.
• Educate and inspire action by sharing the mission and values of AHS.
• Perform medical exams including TPR, obtain current weight, and vaccinate upon check-in for an appointment.
• Provide resources for rehoming during surrender appointments and at the front desk for walk-ins.
• Review animal profiles and determine if animals are suitable for adoption.
• Collect Animal Assistance fees and solicit donations.
• Act as a voice for AHS and relay the mission and vision during checkout.
• Pull Admission reports daily (e.g., Med Tech to Dispo list, animals without photos, bite reports, ID Check and RTO report).
• Answer incoming Admission calls and emails in a professional and compassionate tone.
• Assist with end-of-life and aftercare services including collecting fees, and offering paws of remembrance and paw prints.
• Maintain a positive, empathetic tone when the outcome of a pet is not a positive one.
• Assist good Samaritans who found or lost a pet, including coordination of return to owner and microchip clearing.
• Collaborate with the Pet Resource Center team on surrender prevention and customer experience efforts.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
• Discounts on veterinary services and other pet perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED