Animal Adoption Specialist Lead

Maricopa County • Phoenix, AZ

5d • $21 - $33 • Onsite

About The Position

Are you a passionate animal advocate with a desire to nurture and improve the lives of homeless animals? As one of the largest animal shelters in the nation, we need your support to make a difference! Maricopa County Animal Care & Control is seeking a motivated and diligent Animal Adoption Specialist Lead for our adoption team, focusing on the animal matchmaking process. You will provide leadership and guidance to our team of Shelter Adoption Specialists while advocating for the animals in our care and promoting the health, safety, and welfare of Maricopa County's people and animals. This position requires the employee to be in the office and or customer-facing for all hours worked. Don’t miss out on this opportunity to support our shelter and your community! Apply today!

Requirements

• Three years of experience with domestic animals in an animal welfare organization, veterinary facility, humane society, or similar animal care facility
• One year of in-person customer service work experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays.
• Staff is assigned to any shift, with any combination of days off, based on the Department's needs.

Nice To Haves

• Bilingual skills in English/Spanish

Responsibilities

• Provide support, guidance, and regular feedback to the Adoption Specialist in the performance of their duties and ensure daily tasks are completed efficiently and accurately.
• Provide feedback on staff performance to leadership
• Lead and participate in the adoption process, including setting up and conducting meet and greets, releasing and processing all adoption-related paperwork, writing animal bios, money handling, and opening and closing duties
• Maintain and ensure the adoption team's presence on the floor and actively engage with the general public to facilitate matchmaking and a positive customer experience
• Assist with ensuring staff are onboarded and trained, and follow set policies and practices
• Demonstrate excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, and positive
• Ensure adoption areas are clean and tidy throughout the day by mopping floors, wiping surfaces in meet-and-greet and lobby areas, maintaining kennel signage/cards, and cleaning play yards and kennels as outlined
• Participate in transferring animals from location to off-site through loading and unloading transports, and updating animal locations and records
• Maintain detailed and accurate records, conduct audits of critical areas, and provide results to the adoption supervisor
• Participate in drafting staff schedules and ensuring adequate and proper coverage
• Conduct additional animal handling as needed, including restraint, walking, playgroups, and other duties

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED