Animal Adoption Counselor

Salt Lake County • Salt Lake City, UT

4d • Hybrid

About The Position

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading. At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with: Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together. Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. Some positions have a hybrid work environment giving you flexibility to manage working from home and being in office.

Requirements

• Three (3) years of experience in field closely related to these duties or an equivalent combination of related education and experience.
• Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
• Knowledge of animal handling safety practices and common symptoms of disease
• Knowledge of various animal breeds and general animal behavior
• Knowledge of animal ordinances and state statues
• Knowledge of customer service principles and techniques
• Knowledge of modern office equipment including computers and software
• Knowledge of cash handling, fund reconciliation and procedures
• Ability to respond professionally in stressful situations
• Ability to interact with clients using problem-solving approaches and exercising good judgment
• Ability to maintain effective relationships with adopters, community members, colleagues and shelter partners
• Ability to act independently while being part of a team
• Ability to prioritize and perform multiple tasks in a timely manner
• Ability to perform accurate computer data entry and documentation
• Ability to work with computer, computer software, telephone and other office equipment
• Ability to communicate effectively both verbally and in writing
• Ability to problem solve and resolve conflicts
• Ability to lift, carry, push and pull loads ranging from 25 to 75 pounds required.
• Must be comfortable handling animals for more than four (4) hours per day.
• Employees are frequently exposed to loud noises, unpleasant odors, cleaning agents, pet dander, zoonotic disease and dangerous animals that may bite.

Nice To Haves

• Preference will be given to those that have worked in a shelter environment.

Responsibilities

• Facilitate adoptions and foster placements by working with potential adopters and foster families to identify the best fit for both parties’ needs ensuring positive outcomes.
• Serves as the first point of contact for customer service issues in resolving animal-related issues such as adoptions, lost pets, license renewals and sales, impounds, relinquishments, fee assessments, vaccination/sterilization, animal ordinances and similar issues.
• Provides welcoming, attentive, and supportive service to all visitors and potential adopters who come into the agency.
• Collaborates with the Adoption Team to post animals in need of adoption or foster homes on social media and other channels to reach potential adopters and foster caregivers.
• Responds promptly to adoption and foster emails and phone calls, providing information, support, and updates to current and potential adopters and fosters.
• Works with databases to enter and retrieve complex records regarding animals, owners, violations and citations, referrals and general information preparing and updating a variety of reports.

Benefits

• 12 Holidays
• up to 24 vacation days
• 12 sick days
• one personal day
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option
• Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year
• Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Onsite medical clinic
• childcare
• gym
• hospital insurance
• pet insurance
• auto and home insurance
• discounts at County facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed