Anfitrion(a)/Cajero(a) - Condado Vanderbilt Hotel
About The Position
The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!
Requirements
- Hospitality-oriented
- Previous experience as a host in a similar restaurant environment is preferred
- Strong interpersonal and communication skills
- Ability to remain calm and courteous under pressure
- Knowledge of reservation systems and basic computer proficiency
- Flexibility to work various shifts, including nights, weekends, and holidays
- Ability to stand, walk, and carry objects for extended periods
- Fully bilingual (Spanish/English)
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage the seating chart and reservation system to ensure accurate table assignments and efficient rotation.
- Handle guest inquiries, requests, and special seating preferences with tact and efficiency.
- Communicate effectively with guests to manage expectations and enhance their dining experience.
- Communicate effectively with servers, kitchen staff, and management to ensure smooth dining room operations.
- Work collaboratively with servers, bussers, and other restaurant staff to ensure seamless service.
- Support the overall team effort by assisting with various tasks as needed.
- Assist with managing reservations, updating guest profiles, and organizing seating.
- Maintain cleanliness and organization at the host/hostess station and lobby area.
- Assist with telephone calls and guest inquiries regarding reservations and dining options.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information and protect company assets.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to supervisor; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure compliance with quality expectations and standards.
- Perform other duties as assigned by the manager.
Benefits
- 401(k) Plan
- 401(k) Employer Contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
