Ancillary Services Representative

Jax Spine & Pain Centers • Fernandina Beach, FL

13h

About The Position

The Ancillary Services Representative is responsible for friendly, accurate, and timely processing of patient transactions. The role offers product and service solutions, answers basic questions about orders, products, services, and insurance, and helps maintain continuity of care through accurate and thorough documentation. The representative collaborates with other departments and contributes to a courteous, compassionate, respectful, empathetic, dignified, and optimistic atmosphere.

The position requires the ability to multitask and work independently and as part of a team in a fast-paced medical office. It also involves handling orders and inquiries, managing inventory and dispensing products, collecting urine samples, following HIPAA requirements, and supporting continuous quality improvement and new employee onboarding.

Requirements

• High school diploma or equivalent.
• Ability to work successfully as part of a team.
• Strong communication and customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Basic computer knowledge and competence with computer applications pertaining to the position.
• Basic computer skills, including Word, Excel, and Outlook, and phone skills.
• Experience using Electronic Medical Records (EMR) systems.
• Strong organizational skills.
• Ability to establish and maintain effective working relationships with managers and peers.
• Maintain complete confidentiality at all times.
• Display positive attitudes and behaviors toward patients and staff.
• Professional demeanor, friendly and willing attitude, compassionate approach to patients, attention to detail, and ability to meet deadlines in a fast-paced medical office environment.

Nice To Haves

• One or more years of experience in DME customer service or a customer service environment in the medical or DME industry.

Responsibilities

• Receive, route, and fulfill orders from patients, providers, and medical facilities, including orders for braces, injection kits, single ingredient creams, PRP, and BMC kits.
• Answer phones and respond to patient or provider inquiries by researching documentation and insurance guidelines.
• Enter data accurately and promptly into the Electronic Medical Records (EMR) system.
• Pull DME, kits, and single ingredient creams from inventory, prepare packaging, and dispense items in person.
• Collect urine samples.
• Maintain confidentiality and adhere to HIPAA guidelines and regulations.
• Serve as a preceptor for new employees.
• Perform other logically associated duties that enhance the position through Continuous Quality Improvement, and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED