Ancillary Services Representative

Jax Spine & Pain Centers•Jacksonville, FL

4h•Onsite

About The Position

Our Ancillary Services Representative role is responsible for the friendly, accurate and timely processing of all patient transactions. The ideal candidate will be goal-oriented with a willingness to learn. The DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance. This role requires the ability to multitask and work well independently and as a team member in a fast-paced environment. The representative will provide excellent care and maintain continuity of care through accurate and thorough documentation, collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism. Essential Functions include receipt, routing, and fulfillment of orders from patients, providers, and medical facilities, including braces, injection kits, single ingredient creams, PRP and BMC kits. Responsibilities also include answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines, accurate and timely data entry into the Electronic Medical Records (EMR) system, and pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person. The role demands attention to detail, a professional demeanor, a friendly and willing attitude, a compassionate approach to patients, great communication skills, and the ability to perform effectively with deadlines in a fast-paced medical office environment. Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed, as well as experience using Electronic Medical Records (EMR) systems. The role also involves collecting urine samples and maintaining confidentiality by adhering to all HIPAA guidelines and regulations. Other Functions include performing other logically associated duties that enhance the position through Continuous Quality Improvement, serving as a preceptor for new employees, and being competent in computer applications pertaining to the position. Other duties as assigned.

Requirements

High school diploma or equivalent required.
Ability to work successfully as part of a team.
Strong communication skills.
Strong customer service skills.
Strong ability to prioritize and multi-task in a fast-paced environment.
Basic computer knowledge is required.
Must possess strong organizational skills.
Must be able to establish and maintain effective working relationship with managers and peers.
Maintains complete confidentiality at all times.
Basic computer (Word, Excel, Outlook, etc.) and phone skills.
Experience using Electronic Medical Records (EMR) systems.

Nice To Haves

1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
Must be able to display positive attitudes and behaviors towards patients and all staff members.

Responsibilities

Process all patient transactions accurately and timely.
Offer product & service solutions.
Answer basic questions about orders, products, services, and insurance.
Provide excellent patient care and maintain continuity of care through accurate and thorough documentation.
Collaborate effectively with all departments.
Cultivate a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.
Receive, route, and fulfill orders from patients, providers, and medical facilities (including braces, injection kits, single ingredient creams, PRP and BMC kits).
Answer phones and respond to patient or provider inquiries by researching documentation and insurance guidelines.
Accurately and timely enter data into the Electronic Medical Records (EMR) system.
Pull DME/Kits/SIC from inventory, prepare packaging, and dispense in person.
Collect urine samples.
Adhere to all HIPAA guidelines and regulations.
Perform other logically associated duties that enhance position through Continuous Quality Improvement.
Serve as a preceptor for new employees.
Be competent in computer applications pertaining to position.
Perform other duties as assigned.