Ancillary Services Coordinator - Physical/Occupational Therapy

Duly Health and Care • Bountiful, UT

65d • $15 - $23 • Hybrid

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Requirements

• Knowledge of OSHA, HIPAA, and employment legislation
• High School Diploma or GED
• Experience of 3 or more years preferred
• Prefer one-year experience in customer service setting, preferably in a medical office with basic knowledge of medical and insurance terminology.
• Prefer EMR knowledge; specifically, Epic Hyperspace.

Responsibilities

• Under the direction of the Referral Supervisor, the Ancillary Services Coordinator is responsible for managing all back end tasks for assigned Physical and Occupational Therapy locations.
• Provides to sites a clean DAR, ensures all visits are authorized, and updates assigned sites on needs from providers and payers.
• The Ancillary Services Coordinator ensures work is accomplished in accordance with Duly Health and Care policies and payer rules for therapy benefits.
• Manage Epic DAR for assigned locations.
• View each appointment encounter for assigned locations to ensure visit is authorized.
• Perform confirmation phone calls for ancillary modalities; explaining all prep work, arrival time, treatment time of patients and explaining the financial waiver and self-pay policies when applicable.
• Enter outside physician’s orders into the Epic Radiant System.
• Submit IT ticket on all unlisted physicians.
• Add external provider orders into Epic.
• Follow up with physicians and payers on Peer-to-Peer requests.
• Communicates regularly with assigned locations on updates and/or changes to patient visit authorization.
• Manage the referral queue messages to notify HPS/UM of pending referrals.
• Call patients on all denied authorizations.
• Cover other locations when other Ancillary Services Coordinators are out of the office.
• Exam preparation including: ensure labs requirements are met; ensure the appointments are accurate, check for protocol changes, follow-up on image requests.
• Point of contact for stat radiology results being the liaison between physician and patient.
• Manage the No Show Patients Reports and Televox cancellation report for Radiology.
• Monitor the Open Orders Report; put physician clinical information into all open referrals on report.
• Utilizes resources to ensure most up-to-date and accurate information regarding insurance and authorization is provided to patient and treating therapist.
• Collaborates with team of Ancillary Services Coordinators to share best practice.
• Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address challenges

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED