Ancillary Scheduler - West Float | Windermere, Ocoee, Four Corners, Clermont, and Sand Lake

Orlando Health•Clermont, FL

About The Position

This full-time float position provides scheduling, registration, and patient charge services to outpatient rehabilitation departments. The specialist supports multiple locations across the network, helping ensure seamless patient access, accurate financial processing, and strong customer service. Coverage locations include Windermere, Ocoee, Four Corners, Clermont, Wickham, Hooks Street, Pagonia, and Sand Lake, as needed. The role is 40 hours per week, with variable shifts Monday through Friday between 7:00 AM and 6:00 PM. Hours vary based on operational and coverage needs. The specialist also maintains flexibility to accommodate schedule changes and on-call responsibilities.

Requirements

High school education or equivalent skills in reading, verbal and written communication, mathematics, and reasoning.
Two years of experience in a financial, business office, or customer service environment.
Computer knowledge.

Responsibilities

Perform pre-registration, registration, and scheduling for multiple patient appointments.
Manage appointment additions and cancellations.
Gather and enter patient and guarantor demographic and financial information into appropriate hospital systems accurately and efficiently.
Contact payers and provider offices to verify benefits and obtain and document required authorizations.
Review schedules daily and communicate changes to appropriate staff.
Enter patient charges.
Explain insurance benefits, co-pays, deductibles, and self-pay portions to patients as a liaison between patients and providers.
Communicate procedure-related information to patients, including arrival time, location, and duration.
Check patients in and out.
Serve as a liaison to clinical staff and coordinate with clinical and business staff to support effective patient management, including patient transfers from outside and sister facilities.
Provide training or mentoring support to new team members.
Maintain schedule flexibility to meet departmental needs, including schedule changes and on-call responsibilities.
Attend and participate in department staff meetings and other assigned meetings.
Represent and participate in department, facility, Patient Financial Services, and corporate committees as requested by a supervisor or department manager.
Review and adhere to corporate, departmental, and education initiatives.
Assist the supervisor or manager with planning and organizing department activities.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Comply with Orlando Health policies and procedures.