Ancillary Scheduler - Float - Wesley Chapel, Lutz, & Zephyrhills

Orlando Health•Wesley Chapel, FL

1d•Hybrid

About The Position

This position provides scheduling, registration and patient charge services to ancillary departments. The role involves floating to Wesley Chapel, Lutz, & Zephyrhills locations. The Ancillary Scheduler is responsible for effective pre-registration, registration and scheduling of multiple patient appointments, managing additions and cancellations, and accurately gathering and inputting patient demographic and financial information. This role also involves verifying insurance benefits, obtaining authorizations, communicating schedule changes, entering patient charges, and acting as a liaison between providers, patients, and clinical/business staff. Additionally, the position requires performing check-in and check-out, training new team members, maintaining flexibility in work schedule, attending meetings, and adhering to all company policies and initiatives.

Requirements

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Two (2) years’ experience in financial, business office, or customer service environment required.
Computer knowledge necessary.

Responsibilities

Effective pre-registration, registration and scheduling of multiple patient appointments.
Manages the multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
Performs check in and check out of patients.
Acts as a liaison to the clinical staff.
Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
Attends and participates in department staff meetings and attends other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
Responsible for reviewing and adhering to all corporate departmental and education initiatives.
Assists his/her supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.