Ancillary Manager- The Truth

Live Nation Entertainment • Nashville, TN

3d • Onsite

About The Position

The Truth is seeking a part-time Ancillary Manager to oversee the venue's ancillary revenue programs during events, including VIP Club / Vinyl Room upgrades, Fast Lane, coat check, future ticket sales, and other guest experience enhancements. This position is responsible for leading ancillary sales staff, maximizing revenue opportunities, maintaining inventory, and ensuring seamless guest experience while supporting the venue's overall financial goals.

Requirements

• Strong customer service, sales, and leadership skills
• Business minded approach with the ability to understand revenue goals and sales performance
• On Site knowledge of venue products and revenue opportunities
• Innovative and creative
• Love of being in our venues, with our Crew Members
• Ability to build relationships with diverse groups of people
• Excellent guest service skills
• Excellent team building skills
• Ability to communicate with all levels of leadership
• Must have daytime and evening availability on weekdays and weekends
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift up to 25 pounds

Responsibilities

• Lead and support the ancillary sales team during events, ensuring exceptional guest service and successful execution of all ancillary programs
• Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
• Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.
• Assist venue leadership in identifying new ancillary revenue opportunities and lead the development, testing, implementation, and ongoing execution of ancillary products and services.
• Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show.
• Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment
• Assist with inventory management and accountability for ancillary products and supplies
• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
• Secure and reconcile day of show ancillary sales.
• Assist Ancillary Team with upselling of events, merchandise and services
• Maintain inventory of ancillary products throughout the season

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed