Ancillary Application Analyst

The University of Texas at Austin•Austin, TX

8d•Onsite

About The Position

The Ancillary Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, support application enhancements and upgrades, troubleshoot issues, and ensure the efficient operation of assigned applications. The position works closely with IT professionals, clinical staff, operational stakeholders, and external vendors to provide ongoing application support and optimization across UT Medicine. The Ancillary Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure the efficient functioning of assigned applications. The position reports to the Manager of Enterprise Clinical Applications & Informatics and works closely with other IT professionals, clinical staff, and external vendors. Peer roles include other application analysts, data analysts, and IT support specialists.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of two years of experience in application support or information technology.
Relevant education and experience may be substituted as appropriate.
Epic certification in relevant modules.

Nice To Haves

Master’s degree in Computer Science, Information Technology, or a related field.
Minimum of four years of experience in healthcare IT or Epic systems.
Additional IT certifications such as PMP or ITIL.

Responsibilities

Analyze clinical, business, and technical processes to develop system solutions.
Manage system upgrades and projects.
Provide technical and application assistance to clients and IT staff.
Conduct workflow analysis to identify areas for improvement.
Design and implement application solutions to meet department needs.
Collaborate with departments to prioritize development initiatives.
Maintain and support installed application software.
Perform debugging, testing, and installation of software modules.
Ensure system changes follow established change management procedures.
Create and maintain documentation for all assigned applications.
Develop, plan, and execute testing for supported applications.
Work with IT educators to update training plans and documentation.
Serve as a liaison between the IT Department, vendors, and clients.
Participate in system support both daily and during implementations.
Provide project management support as required.
Serve as a mentor to junior analysts and supervise work efforts as directed by the manager.
Participate in an on-call rotation schedule, providing 24x7 client support as necessary.
Travel occasionally to other offices for user needs, training classes, implementations, and conferences.