Anatomic Pathology Support Representative

Advocate Health•West Allis, WI

3d•$23 - $34

About The Position

The Anatomic Pathology Support Representative works with the AP Add-On Testing team to support pathologists and clinicians and collaborate with Histology, Cytology, Referral Testing, and other teams in delivering patient-focused care. The role supports referral lab testing, add-on orders, consults, and additional requests; oversees complex laboratory orders; responds to customer concerns; and helps coordinate laboratory operations and communications. The position is full-time, 40 hours per week, with a Monday–Friday schedule during early second-shift hours.

Requirements

High school graduate, or holds a GED or HSED.
Typically requires 2 years of experience in customer service or a laboratory environment.
Intermediate computer skills using word processing applications, mail, fax, and email.
Ability to multitask across many projects simultaneously.
Willingness to work a flexible schedule that may include assignment to an alternate site.
Ability to work independently or as part of a team while maintaining high productivity.
Ability to maintain patient confidentiality in and out of the workplace.
Excellent interpersonal and communication skills, including the ability to communicate effectively with physicians, coworkers, leadership, and other health care providers.
Ability to handle and help resolve escalated issues and deal effectively with difficult customers and challenging situations.
Ability to operate necessary equipment, including computers, printers, fax machines, and telephones.
Ability to sit for 95% of the workday.
Willingness to handle potentially hazardous and/or infectious material.
Ability to use the telephone effectively with a clear speaking voice and courteous manner.
Ability to handle stressful situations calmly and professionally.

Responsibilities

Partner with other departments and team members to resolve problems and respond to inquiries about referral lab testing, add-ons, consults, and additional requests.
Provide oversight of complex laboratory orders for the department.
Act as a liaison for customer concerns and promptly resolve customer-service issues in coordination with support staff and care providers.
Maintain working knowledge of ACL laboratory operations and databases, including CoPath and Epic Beaker.
Package and ship material in accordance with site, local, state, and federal requirements.
Provide general direction and technical assistance to billing and other laboratory staff.
Monitor inventory and order supplies as needed.
Participate in group meetings for educational purposes and partner with leadership on process improvements.
Review reports and assist pathologists as needed.
Maintain department resources and complete regulatory requirements for laboratory accreditation.
Coordinate and follow through on inbound laboratory telephone calls.