Anatomic Pathology (AP) Business Support Office Manager

University of Colorado•Aurora, CO

32d•$85,068 - $113,992•Onsite

About The Position

The University of Colorado Anschutz Department of Pathology is recruiting a full-time Anatomic Pathology (AP) Business Support Office Manager to provide high-level administrative support to the Surgical Pathology Laboratory, a CLIA- and CAP-approved clinical laboratory, and Anatomic Pathology leadership. The manager directly supervises eight full-time employees and oversees the day-to-day operations and personnel performance and management of the AP Business Support Office. The role works closely with pathologists and Department administration to create efficiencies and support general, indirect patient-care operations and healthcare-services management. This position is onsite in Aurora, Colorado. The hiring range is $85,068 to $113,992. The position may be eligible for overtime compensation depending on its level. Applicants must be legally authorized to work in the United States without current or future sponsorship. The University offers medical and dental plan options; disability, life, and vision insurance; an employer contribution of 10% of gross pay to a 401(a) retirement plan; paid time off, including 22 vacation days, 15 sick days, and 15 holidays per year; tuition benefits on CU campuses; and a reduced-rate ECO Pass for RTD bus and light rail service. Additional perks and programs are available through CU Advantage.

Requirements

Bachelor’s degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a directly related field from an accredited institution.
Four to six years of professional experience in medical office or personnel management, including three to five years in a supervisory or managerial role.
An advanced degree (master’s or doctorate) in a field directly related to the work assignment may substitute for experience on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Legal authorization to work in the United States without requiring current or future sponsorship.
Advanced computer skills, including proficiency with MS Office and AI tools.
Familiarity with HIPAA and security compliance requirements.
Effective written and oral communication skills.
Ability to work independently with minimal supervision and as part of a team, and to maintain effective working relationships across the institution.
Professional, helpful demeanor and dedication to excellent customer service for internal and external clients, with a focus on patient care.
Strong organizational skills and ability to manage multiple assignments and priorities while meeting commitments.
Ability to take direction, use independent judgment, coordinate work, and meet multiple deadlines.
Ability to interpret complex rules, regulations, policies, procedures, and guidelines.
Ability to work effectively under pressure and handle sensitive or difficult issues with confidence and discretion.
Personal integrity, sound judgment, problem-solving skills, credibility, accountability, and strong work ethics.
Motivation to pursue a long-term career in hospital management.

Nice To Haves

Experience calculating laboratory results and data using mathematical and analytical skills.
Management experience in a teaching hospital setting.
Previous leadership experience within a pathology department.
Experience with day-to-day transcriptionist services operations or functions and entering data into an electronic system.
Experience with medical terminology, human anatomy, and physiology.

Responsibilities

Coordinate specimen activities, including specimen accessioning, filling testing and immunohistochemistry requests for send-outs, preparing cases for clinical conferences, tumor boards, and consultations, procuring patient slides, blocks, and reports, and entering data into clinical reports.
Prepare staff schedules to ensure service coverage and provide backup coverage for any Front Office role.
Develop and implement written policies, protocols, and practices for Front Office tasks, and maintain document control of the AP Front Office Manual in Media Lab.
Ensure staff complete required CU online training, assign role-relevant additional training, provide on-the-job and cross-training, and develop and conduct employee competency checks in accordance with CAP requirements.
Participate in quality control and quality assurance activities; prepare quarterly reports for the Lab Director/Quality Director and Operations Director, covering accessioning productivity, send-out statistics, clerical error rates, safety audits, and other quality-improvement assignments.
Resolve technical problems, investigate errors, conduct root-cause analysis, troubleshoot processes, and take action to close performance gaps and support continuous quality improvement.
Hold staff feedback forums, coaching sessions, safety huddles, and educational in-services; assess and communicate progress toward goals; and support team morale and motivation.
Maintain ongoing conversations with employees about expectations and standards, provide feedback and support, complete annual performance evaluations, guard against burnout, support employee development and recognition, and take timely disciplinary action when needed.
Address new and longstanding issues proactively and promptly, document expectations and coaching, and manage sensitive personnel issues with sound judgment, fairness, and confidence.
Participate in departmental administration and management meetings, educational and professional development activities, and teaching related to laboratory administration, professionalism, and quality management in anatomic pathology.