Anatomic Path Resolution Representative

Quest Diagnostics•Clifton, NJ

1d•Onsite

About The Position

Anatomic Path Resolution Representative - Clifton, NJ, Monday to Friday, 3:00 PM to 11:30 PM. The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.

Requirements

3 years experience in AP Support environment
Functional knowledge of medical terminology
PC skills, including working knowledge of MS Office
Strong Data Entry skills
Excellent clerical, organizational, phone and communication skills
Strong problems solving skills
High School Diploma or Equivalent (Required)

Nice To Haves

Ability to stand and work at the bench for long periods of time.
Frequent walking and/or standing.
May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity

Responsibilities

Communicate with and educate clients in order to expedite patient results
Resolve problematic Histology and Cytology cases
Pull and monitor worklists and pending lists
Locate missing patient samples
Enter TIQ problems into the LIS
Provide priority handling of patient samples with limited stability and problems impacting their processing
Research, investigate and resolve incoming client faxes/phone calls
Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
Other duties as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities