Analytics Solutions, Senior Associate

JPMorgan Chase & Co. • Jersey City, NJ

1d • $109,250 - $165,000

About The Position

Join the CCB Customer Analytics team to support strategic initiatives across the Affluent, Core, and Emerging Customer Segments. Help plan, develop, test, and implement solutions that use data, automation, and AI to improve how teams work and how information and insights are delivered to business stakeholders.

Partner with business, analytics, data, and technology teams to identify opportunities, translate business needs into solution requirements, and move capabilities from concept through implementation and adoption. The role combines strategic problem solving, project management, solution development, and hands-on use of data and emerging technologies, including generative AI, intelligent automation, and self-service data tools.

Help Customer Analytics build scalable solutions and modernize existing processes, ensuring capabilities address business needs and can be adopted and maintained. Chase's CCB Data & Analytics team responsibly leverages data across Chase, spanning disciplines such as data governance and strategy, reporting, data science, and machine learning, in partnership with Technology.

Requirements

• 3+ years of experience in consulting, analytics, solution design, or a related field such as marketing analytics, sales analytics, or business insights.
• Ability to structure ambiguous business problems and translate them into analytical approaches and actionable recommendations.
• Experience with data analytics and visualization tools such as SQL, Python, Tableau, or Alteryx.
• Strong project management skills and experience managing initiatives from initial requirements through delivery.
• Excellent written and verbal communication skills, including the ability to explain complex concepts to technical and senior business audiences.
• Strong consulting and stakeholder-management skills, including the ability to influence and work effectively across cross-functional teams.
• Self-starter with strong critical-thinking, problem-solving, and organizational skills.
• Familiarity with data science, analytical methodologies, and emerging artificial intelligence capabilities.
• Undergraduate degree in a quantitative, analytical, business, or related discipline.

Nice To Haves

• 3+ years of experience in consulting, technology, financial services, or banking.
• Experience developing analytical solutions for sales, service, marketing, or customer-focused business functions.
• Experience applying experimentation, design thinking, automation, or AI-enabled approaches to business problems.

Responsibilities

• Partner with business and analytics teams to identify opportunities where data, automation, AI, and new tools can improve workflows or enable new capabilities.
• Define solution strategies and implementation plans, translating business needs into clear requirements, milestones, and deliverables.
• Support solution development from concept and requirements through development, testing, implementation, and adoption.
• Coordinate across business, analytics, data, and technology teams to resolve dependencies and advance initiatives.
• Develop and test prototypes, tools, and workflows using data, automation, AI, and other emerging technologies.
• Establish testing and measurement approaches to evaluate solution quality, usability, and business impact and identify improvements.
• Modernize manual or fragmented processes into more scalable, repeatable solutions.
• Support development of self-service capabilities that make data and information more accessible and usable for business stakeholders.
• Manage relationships with business partners and communicate plans, progress, findings, and recommendations to stakeholders and senior leaders.
• Identify technologies and opportunities to improve how Customer Analytics develops and delivers solutions.
• Maintain standards for data integrity, security, controls, and applicable risk and regulatory requirements.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior