Analytics & Insights Manager
About The Position
The Business Analytics Manager is a strategic and analytical leader responsible for creating and utilizing complex business and customer insights to drive key FCSD goals: Increasing Loyalty, Reducing Repair Order (RO) duration, and Increasing Growth (Revenue). This role serves as the voice of the customer, leveraging vehicle service data. You will collaborate extensively with our data analytics partners to articulate findings, and influence cross-functional teams to implement strategies that enhance loyalty and ensure customers return for their vehicle's service needs throughout its lifecycle and, ultimately, purchase another Ford or Lincoln vehicle.
Requirements
- Strategic and analytical leadership experience.
- Experience creating and utilizing complex business and customer insights.
- Experience leveraging vehicle service data.
- Experience collaborating with data analytics partners.
- Experience influencing cross-functional teams.
Responsibilities
- Creating and utilizing complex business and customer insights to drive key FCSD goals: Increasing Loyalty, Reducing Repair Order (RO) duration, and Increasing Growth (Revenue).
- Serving as the voice of the customer, leveraging vehicle service data.
- Collaborating extensively with data analytics partners to articulate findings.
- Influencing cross-functional teams to implement strategies that enhance loyalty and ensure customers return for their vehicle's service needs throughout its lifecycle and, ultimately, purchase another Ford or Lincoln vehicle.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
