Analytics Engineer (Customer-Facing)

Crunchr • Boston, MA

2d • Hybrid

About The Position

In this role, you will be part of Crunchr’s Customer Success team, and help HR teams lead business conversations with confidence through our product and solutions. The Analytics Engineer is responsible for integrating, consolidating, cleansing and structuring HR data for analytical or operational uses, as well as building data pipelines to bring together information from different source systems. As an Analytics Engineer at Crunchr you will work with customers both during and after implementation to make data easily accessible and to optimize their organization's big data ecosystem. The total CS team consists of 10 team members working as Customer Success Managers, Analytics Engineers and Customer Success Specialists across the Netherlands (Amsterdam) and US (Boston). You will be based in Boston, and will report directly to the Head of CS (also based in Boston). You will work closely with our CSMs on customer accounts and with the Product & Tech department for technical queries.

Requirements

• A valid US working authorization (no sponsorship available)
• A Bachelor degree in Computer Science, Data Engineering or related field.
• Experience or affinity with the HR and/or People Analytics domain.
• 1-3 years of relevant working experience.
• Comfortable presenting to and advising stakeholders.
• Hands-on experience with Python or similar scripting languages.
• Proactive mindset with the ability to work in a dynamic environment, while identifying and pursuing growth opportunities and improvements.
• Accurate and detailed-focused, like to work in a team and are eager to learn
• You enjoy working with customers and collaboratively solving complex problems.
• You are genuinely curious about AI and excited to explore how it can improve how we work, whether that's automating repetitive tasks or finding smarter ways to solve customer challenges.
• You are a great fit with our core values.
• You want to work out of our Boston office at least 2 days per week.

Nice To Haves

• Experience in a customer-facing role.
• Experience in a customer success, solutions engineering, or implementation role.
• Experience in working with deep-analytical tools.

Responsibilities

• Work with customers to find the best approach for their data uploads and solve technical issues as they arise.
• Work closely with the Customer Success Manager on people analytics problems.
• Set up integrations with different HRIS, including creating scripts to feed the data from clients into our solution.
• Detect and improve the data quality of our customers, enabling further analytics opportunities.
• Join customer meetings to discuss data related requests and provide advice/support on data/technical related topics of Crunchr.
• Be the line of contact for technical issues for clients.

Benefits

• Competitive compensation package and secondary conditions like a stock option plan.
• Autonomy, trust, and the opportunity to make a measurable impact on Crunchr’s growth story.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level