Analytics and Projects Team Supervisor (MA5/AHA) - Project - Internal

State of Washington • Thurston County – Olympia, WA

6d • Hybrid

About The Position

This is a project position ending 06/30/2027. This opportunity is internal and available to current HCA employees only. Join the Apple Health Eligibility and Access Division and help make sure every eligible Washington resident can get the medical care they need. As an Operations Analytics and Projects team member, you will lead projects, drive process improvements, and use your expertise in data analysis and contact center operations to make real improvements for Medicaid clients across the state. You will lead a high-performing and dynamic team, and work in a flexible, primarily telework role based in Olympia. All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes. Within the Apple Health Administration (AHA), the The Apple Health Eligibility and Access Division (AHEA) works across HCA and in partnership with the health care community at a local, state and federal levels, in order to develop, and manage high quality, and evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients' ability to access appropriate, quality health care. This position reports directly to the AHEA Operations Analytics and Projects Team Supervisor and supports HCA’s mission to provide access to medical care for all eligible Washington residents b providing operational support to the division. The success candidate is an expert in project management, process improvement, data analysis, and contact center operations. This role supports the AHEA division by independently leading projects, process improvements, and the implementation of programmatic changes that impact Medicaid clients. Supervisory responsibilities include, managing competing priorities, setting expectations, delegating work and evaluating performance. Direct reports to this supervisor include Management Analyst 4, Management Analyst 3, and Medical Assistance Special 4 positions. This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Requirements

• Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field, and five (5) years of the required experience below.
• Associate degree in a field identified above, and seven (7) years of the required experience below.
• Nine (9) years of the required experience below.
• One (1) year of professional supervisory experience.
• Demonstrated experience in two or more of the following areas: Conducting research, Analyzing policies, laws, rules, or regulations, Conducting business analysis and developing requirements, Leading business projects, Managing business operations, Business policy development.

Nice To Haves

• Proficiency with Apple Health customer service delivery and software: Demonstrates knowledge of customer service delivery for Medicaid clients and providers, including core functions of the Apple Health Eligibility and Access Division, and relationships to partner call and contact centers that support Medicaid programs.
• Demonstrates proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint).
• Previous experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.
• Operational and project oversight: Demonstrated ability to independently lead cross-divisional project teams using advanced process improvement strategies. This includes planning, organizing, assigning tasks, setting deadlines, and leading the project from initiation to completion.
• Provides guidance and oversight for implementing and standardizing process improvement solutions, ensuring full integration and monitoring of outcomes.
• Demonstrated ability to apply human-centered design principles to business processes and systems. Seeks to understand the customer journey to improve customer experience and outcomes.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Communication and reporting: Oversee the production of complex and strategic reports for the highest levels of management influence critical decision-making with significant budgetary implications.
• Develops comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
• Presents research findings and recommendations to the highest-level internal and external audiences with poise, confidence, and credibility.
• Expert analytical and problem solving: Demonstrated ability to analyze changing business needs to evaluate and make proposals about the effective use of existing or emerging technologies to leadership teams.
• Demonstrated ability to gather, interpret, and evaluate various types of data – such as operational productivity and inventory – to identify issues and trends, form accurate conclusions, and make effective recommendations.
• Demonstrated ability to analyze and evaluate proposed legislation by summarizing the bill, identifying operational impacts to the division, and providing expert-level recommendations to leadership about how to operationalize the change.
• Executive leadership influence: Analyzes complex, multidimensional issues and provides expert-level consultation to management to develop strategies for use of resources, long-range planning, and priorities. This involves providing objective, data-driven counsel to help leaders make informed decisions.
• Demonstrated ability to apply expert judgement to evaluate options and outcomes; audit current processes, identify inefficiencies, evaluate the feasibility of changes, and lead efforts to re-develop work processes for maximum efficiency and quality to address challenges and improve processes.
• People and team management: The demonstrated ability to assign, instruct, and coordinate the work of professional staff. This includes providing training, conducting performance reviews, addressing leave requests, and taking corrective action as needed.
• Provides expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.
• Demonstrated ability to apply excellent negotiation skills and the ability to resolve conflicts that arise within the team and with other stakeholders.

Responsibilities

• Serve as the project manager on projects that span the division and serve the Medicaid client population.
• Lead and facilitate large internal and cross-divisional stakeholder workgroups to improve operational processes and the Medicaid client experience.
• Analyzes business, management or technology needs to facilitate changes in services and practices and implements solutions.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
• Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
• Performs thorough and timely legislative analysis as assigned; Identifies impacts, concerns, and risks of proposed legislation on AHEA division activities and Medicaid clients.
• Provides expert advice, analysis and consultation to senior level management staff in developing strategies for the available use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives, particularly in addressing highly complex, multidimensional issues.
• Plans, assigns and reviews the work of staff.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Benefits

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package
• WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree