Analytical Billing Representative

Waste Management, Inc. (WM)•Windsor, CT

10h•$20 - $23•Hybrid

About The Position

With limited supervision, this role performs a variety of analytical billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow. WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 800 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.

Requirements

1 year of relevant work experience in Billing or Accounting
Ability to identify and resolve problems in a timely manner and be able to successfully articulate root cause
Can gather and analyze information skillfully.
Able to develop alternative solutions to problems, work well in group problem solving situations, and use reason even when dealing with emotional topics.
Can easily adapt to changes in the work environment with the ability to change approach or method to best fit the situation. Must be able to deal with frequent change, delays, or unexpected events and hold composure under pressure
Ability to work independently as well as collaboratively.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent
Must have a basic understanding of all Microsoft 365 products specifically Microsoft Excel
All candidates MUST possess excellent verbal, written and professional communication skills.

Nice To Haves

2 or 4 year degree from an accredited institution; extended work experience would be considered towards education
Knowledge of Waste Management services, policies, and system interfaces is a plus.

Responsibilities

Analyzing a portfolio of National Account customers with low to medium complexity revenue clients following standard operating procedures.
Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy.
Provides proper review and management of unbilled charges.
Interacts with customers or other division staff/management to resolve billing discrepancies.
Communicates effectively with internal and external customers via all channels.
Assists peers with Analysis of client audits where required to meet billing timelines.
Performs detailed client audit reviews upon request.
Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients.
Coordinates with billing team to provide guidance, direction & feedback.
Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.
Collaborates and partners with peers to support goals and team cohesiveness.
Completes special projects as assigned or needed.
Understanding of vendor invoicing (WM and 3rd party) and reconciliation.
Maintains a focus on overall quality of work.