Analyste opérations RH, services partagés | HR Operations Analyst, Shared Services

RTX•Longueuil, QC

44d•Hybrid

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Joining the HR Service Centre team means having a direct impact on the employee experience by helping make support simple, consistent, and genuinely human. You will report to the manager and work closely with HR, IT, and Operations partners to deliver a service that employees can rely on every day. This role offers broad exposure to HR processes and a strong opportunity to grow by contributing ideas that improve how work gets done. What makes the team unique is its collaborative culture, continuous-improvement mindset, and the chance to be part of meaningful change. This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively in a hybrid work model.

Requirements

Experience in Hr shared service center
Minimum of 1 to 3 years of experience in customer service or operational support.
Strong problem‑solving abilities, data analysis skills, and sound decision‑making.
Ability to work independently while collaborating effectively with multidisciplinary partners.
Strong attention to detail and excellent documentation skills.
Professional judgment, discretion, and integrity in handling sensitive information.
Proficiency with MS Office and comfort working with HR systems.
Bachelor’s degree in human resources, Business Administration, Management, or a related field, or equivalent experience.
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Nice To Haves

Experience in an HR shared services environment
Strong knowledge of ServiceNow, Workday, or ADP Global View and SAP.
Skills in continuous improvement.
Continuous improvement approach
Experience in process optimization, automation, or operational transformation.
Demonstrated ability to analyze trends, produce reports, and formulate strategic recommendations.

Responsibilities

Deliver an exceptional customer experience by ensuring fast, accurate, and empathetic resolution of inquiries via phone, email, live chat, and case management.
Act as an ambassador of our service culture, positively influencing interactions and contributing to the enhancement of the overall employee experience.
Use and optimize multiple HR systems (Workday, ServiceNow, ADP, etc.) to respond to inquiries, analyze trends, and recommend improvements.
Interpret and clearly explain HR policies and business processes while identifying opportunities for simplification or automation.
Document, analyze, and escalate complex cases using a structured, data‑driven approach.
Actively contribute to the continuous improvement of the Service Center by identifying pain points, recommending optimization opportunities, and supporting the implementation of sustainable solutions.
Collaborate with HR, IT, and Operations teams to support the evolution of the service delivery model and the expansion of services offered.
Contribute to special projects related to HR transformation, employee experience, or operational efficiency.
Proactively identify and submit recommendations to improve processes.