Analyste de l’intégration technique, Gestion de la relation client et plateforme de données client

Vacances Air Canada Vacations / Air Canada Rouge•Montreal, QC

23h•Hybrid

About The Position

Vacances Air Canada is undergoing a major transformation as part of the Leapfrog program, including the deployment of a new Microsoft Dynamics CRM and Bloomreach CDP. This role is responsible for the technical oversight of data and integrations to ensure the successful implementation of the CRM and CDP. It ensures these platforms are secure, scalable, and fully integrated into the Air Canada Vacations ecosystem, including the booking system, digital channels, and downstream platforms. The purpose of this position is to provide technical oversight and integration for the deployment of Microsoft Dynamics CRM and Bloomreach CDP. It ensures data integrity, customer identity resolution, and the reliability of integrations between Air Canada Vacations systems. As an internal technical reference within Air Canada Vacations, you will work closely with architects and system integrators to validate designs, reduce delivery risks, and maintain the necessary expertise within the company to ensure operational stability after deployment.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field; an equivalent combination of relevant technical training and experience will also be considered.
Microsoft Dynamics 365 certifications (e.g., Customer Engagement, Customer Service, Sales, or Solution Architect);
Microsoft Power Platform certifications (Associate Functional Consultant for Power Platform or equivalent certification);
Customer Data Platform (CDP) certifications (Bloomreach preferred, Salesforce CDP, Adobe, or accepted equivalent certification);
Data or integration-related certifications (data modeling, data engineering).
At least 5 years of experience as a Systems Analyst, Technical Analyst supporting enterprise platforms;
Hands-on experience with Microsoft Dynamics 365 CRM, Customer Engagement concerning architecture concepts, data models, and integrations;
Experience supporting the implementation of a Customer Data Platform (CDP); experience with Bloomreach is an asset;
Knowledge of identity resolution and customer profile unification concepts, including matching and deduplication rules;
Knowledge of data ingestion approaches (real-time or batch scheduled);
Knowledge of common integration patterns and interfaces (REST APIs, file imports);
Proven ability to evaluate proposed concepts from vendors and system integrators, identify risks, and achieve objectives;
Bilingual in French and English (spoken and written).

Nice To Haves

Experience with Bloomreach is an asset.

Responsibilities

Act as a technical subject matter expert in customer relationship management and customer data platform within the IT team throughout the integration.
Define and validate data model requirements for CRM and CDP, as well as data flows supporting unified customer profiles.
Define and validate identity resolution and data matching rules to ensure the unification of customer profiles.
Define and validate data ingestion models (batch and real-time) and oversee the data integration approach in collaboration with vendors.
Collaborate with architects and system integrators on the design of the integration between the CRM and CDP. Also participate in managing end-to-end data flows between different systems.
Provide technical expertise on interfaces and integration mechanisms related to the CDP. Ensure the implementation of REST APIs, HTTP callbacks, and file imports for data ingestion and export.
Ensure non-functional requirements are considered, including data quality, performance, security, and compliance.
Participate in system and integration testing, data transfer validation, and pre-production readiness activities.
Create and maintain technical documentation and support internal knowledge transfer. This will enable Air Canada Vacations to operate and evolve the CRM and CDP after go-live.