Analyst I/II-Homelessness Response Division- Housing Department

City of San Jose•San Jose Metropolitan Area, CA

17h

About The Position

The City of San José Housing Department is hiring one full-time Analyst for its Homelessness Response Division. The position supports the City’s shelter throughput and placement coordination efforts, with a primary focus on connecting people experiencing homelessness to available shelter and interim housing, coordinating move-in logistics, maintaining accurate program data, and supporting provider performance and reporting. The Analyst uses the Homeless Management Information System (HMIS) and other program data to support matchmaking, monitor shelter activity and performance, and help maintain data quality. The role also coordinates with service providers, outreach teams, case managers, City departments, County partners, nonprofit organizations, and community members. It includes customer-facing work, including responding to walk-in inquiries, as well as broader administrative and analytical duties such as facilitating meetings, preparing reports and City Council memoranda, monitoring contracts, and supporting procurement processes. The position is typically scheduled Monday through Friday, 8:00 AM to 4:30 PM. The salary range is $92,994.72–$113,022.00 for Analyst I and $101,468.64–$123,330.48 for Analyst II.

Requirements

Analyst I: Bachelor’s degree from an accredited college or university.
Analyst II: Bachelor’s degree from an accredited college or university and two years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions in budget, finance, grant administration, organizational analysis, general administration, or human resources.
Additional years of experience in a position comparable to the City of San José Staff Specialist in budget, finance, grant administration, organizational analysis, general administration, or human resources may substitute for the education requirement on a year-for-year basis.
Demonstrated job expertise, including knowledge of applicable professional or technical practices, City and departmental procedures and policies, and federal and state rules and regulations.
Analytical thinking and the ability to approach problems logically and systematically.
Customer-service skills, including the ability to anticipate customer needs and provide timely, accurate, respectful, and friendly service.
Project management, problem-solving, and multitasking skills.
Reliability, including completing quality assignments on time and maintaining confidentiality as appropriate.
Teamwork and interpersonal skills, including flexibility, collaboration, and conflict resolution.
Effective oral and written communication skills, including the ability to produce accurate, complete, organized, concise, and grammatically correct written work.

Nice To Haves

Experience working with the Homeless Management Information System (HMIS).
Strong organizational and customer service skills.
Ability to manage a high volume of scheduling and coordination activities.

Responsibilities

Coordinate the City’s shelter and interim housing matchmaking and throughput process, including identifying placement opportunities and supporting participants through referral and placement.
Coordinate move-in schedules based on dates, times, provider availability, participant readiness, and other logistical needs.
Communicate with service providers, outreach teams, case managers, and other partners to coordinate move-ins and address scheduling or placement issues.
Provide customer service to internal and external partners while managing time-sensitive referrals, placements, and scheduling requests.
Use HMIS to review participant information, monitor program activity, support matchmaking, and maintain accurate and timely data.
Run and analyze HMIS and other program reports covering shelter utilization, vacancies, referrals, placements, exits, throughput, and other performance indicators.
Conduct routine data quality reviews and work with service providers to correct incomplete, inaccurate, or inconsistent data.
Assist with monitoring service provider performance against established measures, deliverables, and contractual metrics.
Prepare data summaries, dashboards, reports, and other analytical materials for management decision-making.
Identify trends, operational barriers, and data discrepancies, and recommend ways to improve program performance and shelter throughput.
Plan, coordinate, and facilitate meetings with City staff, service providers, and community partners; develop agendas, track action items, and coordinate follow-up.
Assist with drafting City Council memoranda, reports, presentations, briefing materials, and other written communications related to homelessness programs and services.
Support Requests for Proposals and other procurement processes, including drafting materials, coordinating timelines, supporting evaluations, and assisting with contract development.
Coordinate with City departments, County partners, nonprofit providers, and other stakeholders regarding placements, program operations, data, and service delivery.
Assist with contract monitoring, program implementation, provider meetings, and other administrative responsibilities.
Maintain accurate records related to placements, program performance, provider communications, and assigned projects.
Respond to time-sensitive requests for data, program information, and placement coordination.
Perform other analytical, administrative, and program coordination duties in support of the Homelessness Response Division.