Analyst, Trading Operations

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

5d•$65,000 - $106,500•Remote

About The Position

The Analyst, Trading Operations, Digital Assets serves as a first-line support specialist for NYSE Group’s affiliated Digital Asset ATS (pending regulatory approvals) and Global OTC ATS. In this operationally critical role, the analyst monitors trading activity, identifies and escalates issues, and partners with cross-functional teams to ensure uninterrupted trading operations across both platforms. The role requires a motivated self-starter comfortable with non-traditional hours, blockchain-based trade infrastructure, and the evolving regulatory landscape for digital asset securities.

Requirements

Bachelor's degree from an accredited institution.
2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS).
Active FINRA Series 7 license required.
Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure.
Excellent written and verbal communication skills.
Proficiency in MS Office Suite.
Comfortable working overnight and weekend shifts in a 24/7 trading environment.

Nice To Haves

Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure is a strong plus.
Series 57 or Series 24 a plus.
SQL experience for issue investigation is a plus.

Responsibilities

Provide real-time trading operational support for NYSE Group’s affiliated Digital ATS and Global OTC ATS.
Monitor trading activity, system performance, and order flow across both platforms.
Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
Assist participant firms with inquiries related to order types, trading functionality, and settlement status.
Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams.
Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues.
Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations.
Escalate production issues to System Operations and Engineering, with clear and timely communication to internal stakeholders.
Disseminate platform status updates and operational notices in a timely manner.
Support process documentation, post-incident reviews, and continuous operational improvement initiatives.
Develop deep working knowledge of NYSE Group’s affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements.