Analyst, Technology Communications

FINRA • Rockville, MD

3d • $72,400 - $155,100 • Hybrid

About The Position

Under general supervision, the senor specialist, technology communications role helps shape how employees across the Technology organization experience information, connection, and change. This role contributes to high-visibility initiatives that improve communications and digital experience enhancements to bring major employee engagement programs and Technology-wide campaigns to life.

Requirements

• Bachelor’s degree in business, technology, communications, or equivalent work experience
• Three (3) to five (5) years of relevant experience in internal communications, digital content management, employee engagement, or communications operations
• Competence using full suite of Microsoft Office applications, including SharePoint Intranet features
• Experience organizing content for usability, accessibility and findability
• Familiarity with content publishing workflows and governance
• Experience managing intake, workflows, deadlines and multiple concurrent requests
• Practical experience using Microsoft Co-Pilot or other AI-assisted tools for drafting
• Familiarity with automation tools such as Power Automate or similar workflow platforms
• Ability to apply AI responsibly to improve efficiency while maintaining quality and judgement
• Experience gathering and interpreting engagement or channel performance metrics and translating into insights and recommendations
• Experience creating content for, and communicating with, technical and non-technical employees
• Familiarity with Hubspot or similar email marketing platforms
• Ability to work in a dynamic environment that changes from day to day
• Strong verbal and written communication skills including copywriting, copyediting and proofreading
• Strong organization skills and attention to detail
• Strong project management skills

Responsibilities

• Produce and distribute internal materials using AI-assisted workflows, templates, and repeatable processes.
• Support recurring communications and Technology communications products, including newsletters, program launch announcements, marketing materials.
• Maintain and enhance internal digital platforms and channels, including SharePoint, to keep content accurate, accessible, organized, and aligned to a strong employee experience.
• Produce reporting, identify trends, and share insights that strengthen content quality, employee engagement, and the overall employee experience.
• Manage intake, track requests, and coordinate workflows using established prioritization methods.
• Support employee engagement program, high-visibility campaigns and major Technology initiatives by coordinating materials, logistics, storytelling, and cross-team collaboration.
• Use AI tools and digital solutions to improve efficiency, automate routine tasks, and support scalable operations.
• Develop content that supports Technology programs, innovation efforts, and strategic initiatives across internal channels, including spotlights and program communications that recognize staff, highlight team achievements, and elevate awareness of work across the organization.
• Partner with the AI Hub and other internal stakeholders to extend the reach of important tools, updates, opportunities, and emerging initiatives through coordinated, multi-channel communication.
• Demonstrate FINRA’s values in all work and interactions Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
• Perform other duties, as assigned

Benefits

• health, dental and vision insurance
• basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal
• immediate participation and vesting in a 401(k) plan with company match
• eligibility for participation in an additional FINRA-funded retirement contribution
• tuition reimbursement
• commuter benefits
• adoption assistance
• backup family care
• surrogacy benefits
• employee assistance
• wellness programs
• 15 days of paid time off
• 5 personal days
• 9 sick days
• two volunteer service days
• military leave
• jury duty leave
• bereavement leave
• voting and election official leave for federal, state or local primary and general elections
• care of a family member leave
• childbirth and parental leave
• nine paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level