Analyst - System I

Canadian Blood Services•Ottawa, ON

7d•CA$75,100 - CA$88,300•Onsite

About The Position

Canadian Blood Services is looking for a Temporary Full-Time Analyst - System I to join our dynamic IT Technology Delivery team in Ottawa. The IT Technology Delivery team delivers technology solutions and services that strengthen organizational agility and enable Canadian Blood Services to respond effectively to evolving business needs. In this role, you will play a key part in supporting critical IT deliverables for the Canadian Blood Services Network and Collections Transformation initiatives. You will contribute to the successful deployment and configuration of technology solutions that directly support both plasma and whole blood collection operations. In addition to this work, you will have the opportunity to support a variety of Technology Delivery projects and programs, gaining exposure to diverse systems, stakeholders, and environments across the organization. This is a hands-on, collaborative role suited for someone who enjoys working in a fast-paced environment, solving technical challenges, and supporting frontline operations through reliable and efficient technology solutions.

Requirements

Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a related computer science degree or equivalent experience.
Minimum of 2-4 years of experience in a related IT role, with demonstrated experience in device deployment, configuration, and troubleshooting.
Experience with Microsoft Windows, OS install/imaging and configuration, including Office 365 SharePoint, Excel, Word, MS Access.
Experience on multiple windows hardware platforms Laptops, PC Minis, Tablets and PDAs.
Intermediate knowledge of Networking, TCP/IP configuration and troubleshooting.
Working knowledge of Wi-Fi and Cellular internet technology.
Excellent problem solving and trouble shooting ability.
Excellent customer service skills.
Demonstrated ability to work with customers/users and project team members.

Nice To Haves

Experience in a related IT role is an asset

Responsibilities

Assist in configuring and deploying IT equipment for the Canadian Blood Services Network and Collections transformation expansion program and other relevant initiatives.
Ensure the smooth operation of IT devices within the system through expertise in device configuration and testing.
Deliver exceptional support to Plasma and whole blood clinics via phone, email, and face-to-face interactions.
Be available to assist during mobile and permanent collection events whenever necessary.
Investigate and resolve customer issues effectively using troubleshooting expertise and Root Cause Analysis skills.
Collaborate with OS business analysts, programmer/analysts, and IT Services to contribute to new system development initiatives alongside OS customers.
Offer guidance and advice to IT colleagues regarding hardware and software standards, system architecture, and industry advancements.