Analyst, Student Information Systems

Austin Community College • Austin, TX

2d • $76,934 - $96,166 • Hybrid

About The Position

Under the supervision of the ERP Systems Manager, the SIS Analyst oversees the installation, implementation, and maintenance of vendor-delivered software products and upgrades to ACC’s SIS and associated systems that support ACC’s vision. The Analyst will work within an IT as a Business (ITaaB) model wherein the establishment and maintenance of core ERP business processes, service/operating-level agreements and success metrics will be a primary responsibility. The Analyst will be responsible for the overall maintenance of ACC’s primary Student Information System, in conjunction with our solutions delivery teams and users external to IT, as directed and specified by the ERP Systems Manager. The Analyst will need to be detail-oriented, organized, and analytical, helping the college to enhance its operations through the implementation of secure, stable enterprise systems.

Requirements

• In depth knowledge of the administration of SIS products
• Strong domain knowledge of Higher Education SIS platforms
• Experience with building and/or maintaining integrations between ERPs and other applications, including other SaaS platforms, on premise third party applications and custom applications
• Detailed understanding of Ellucian Ethos implementation, management and usage
• Hands on experience with Ellucian Banner Cloud components and administration, including Ellucian Experience, Solution Manager, and Banner Admin
• Experience with Ellucian Colleague tools, including SA Valet, Colleague UI administrative screens, and terminal-based activities
• Strong knowledge of data migration & integration tools and methodologies
• Solid understanding of APIs, REST/JSON, and messaging architectures
• Excellent verbal communication skills in articulating the functional and technical aspects of product capabilities
• Ability to plan and execute tasks in a structured manner
• Able to work, collaborate and contribute in a team environment
• Logical/Perceptive, problem solving, detail oriented, solution oriented
• Effectively using interpersonal and communications skills including tact and diplomacy
• Effectively using organizational and planning skills with attention to detail and follow-through
• Ensuring administrative applications availability and planning for consistent coverage of support services
• Researching and analyzing new software products, tools, and integrations
• Maintaining confidentiality of work-related information and materials
• Establishing and maintaining effective working relationships
• Maintaining an established work schedule and providing assistance outside of usual work hours, including nights, weekends, holidays, winter, and college holidays as required
• Three years related work experience
• Bachelor’s degree
• Must have a valid driver's license
• Must be eligible to work in the country without sponsorship

Nice To Haves

• Three years experience managing SIS solutions from Ellucian
• Experience with configuration, integration and customized reporting in Workday HCM and/or FINS
• Experience with third party add-ons to Workday HCM and/or FINS a plus
• Bachelor’s degree in Information Technology or related field
• ITIL Foundation Certification or higher

Responsibilities

• Manages day-to-day administration of ACC's SIS (Ellucian’s Colleague and Banner Cloud products)
• Manages the implementation, maintenance, and evaluation of vendor-delivered software products, including Self Service, WebAdvisor, Colleague UI
• Oversees the management of eCommerce and payment processing systems associated with the SIS (TouchNet Colleague Connect, Ellucian Payment Gateway, TouchNet Marketplace and uCommerce)
• Plans, installs, and tests new software releases, software fixes, and enhancements for the aforementioned systems
• Coordinates activities across multiple departments surrounding the software development process, such as workload planning, requirements gathering and analysis, QA and User Acceptance testing, and deployment.
• Researches new software products and tools to determine feasibility with regard to current structure and requirements of ACC
• Tests, implements, and monitors new procedures, applications, and tools to improve processes and services
• Enforces policies and standards for support services, quality control, change management, incident response, and access management as set out by the ERP Systems Manager
• Collaborates in discussions with users, programming, systems, and networking staff regarding new work, budget recommendations, production problems identification, and resolution
• Works with IT leadership and Information Security areas to pull requested collateral related to financial and student data audits

Benefits

• medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level