Analyst Sr Lead, Product Technical Support

FIS Global • Jacksonville, FL

1d • Hybrid

About The Position

The Managed Services Senior Lead Analyst position within Client Experience is a full time, hybrid position with onsite hours on Tues, Wed and Thursday in the FIS Jacksonville office during core market hours of 8 am to 5 pm EST. The analyst performs day-to-day assessment of functional issues and fields inquiries by both external and internal clients related to multiple FIS platforms. This position supports Capital Markets and Banking. Current and future sponsorship are not available for this position.

Requirements

• A Bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering.
• Strong Interest in Capital Markets / Securities Processing workflows and software development.
• Excellent communication, analytical and customer service skills.
• Dynamic and energetic personality with entrepreneurial spirit.
• Excellent interpersonal and organizational skills (team player).
• Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability.
• Ability to convey/communicate complex concepts in a clear and understandable format.
• Proficiency in all Microsoft Office applications.
• Ability to multitask and prioritize workload with minimal supervision.

Nice To Haves

• Banking background (credit risk or commercial lending experience).
• Support background with experience working with users and troubleshooting issues.
• Client relationship management skills

Responsibilities

• Identification and validation of reported issues
• Prioritization and escalation of open items
• Research and resolution of issues
• Status of projects
• Coordination with internal teams as necessary
• Information regarding product functionality
• General client communication

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees