Analyst, Source to Pay Operations

Manulife • Toronto, ON

4d • CA$62,850 - CA$104,750 • Hybrid

About The Position

The Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end users and suppliers. This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required. The role supports business continuity by ensuring transactions, requests, and supplier interactions are handled accurately, consistently, and in accordance with established processes and controls. One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.

Requirements

• 3–5 years of experience in procurement operations, finance operations, or shared services, with working knowledge of Source‑to‑Pay (S2P) processes
• Strong customer service orientation, capable of supporting both internal users and external suppliers in a high‑volume operational environment
• Proven ability to manage multiple requests simultaneously with strong attention to detail and effective problem‑solving skills
• Clear, professional written and verbal communication skills, with sound judgment on when to resolve issues independently vs. escalate

Nice To Haves

• Experience supporting procurement or P2P systems (e.g., Ivalua or similar), ticketing/workflow tools (e.g., ServiceNow), and large enterprise environments is preferred
• Familiarity with operating in a regulated or controlled environment is an asset
• Reliable, responsive, and team‑oriented professional who is comfortable following defined processes while adapting to changing priorities

Responsibilities

• Provide day‑to‑day operational support for Source‑to‑Pay (S2P) processes, serving as a primary contact for end users and suppliers on requisitions, purchase orders, invoicing, onboarding, and payments
• Manage support queues, prioritize and resolve inquiries, and coordinate escalations with procurement, finance, and platform support teams as needed
• Execute end‑to‑end Procure‑to‑Pay (P2P) activities, including converting contracts into requisitions, validating documentation and pricing, creating accurate requisitions, and issuing purchase orders
• Monitor approval workflows, proactively follow up on delays, communicate status and required actions to stakeholders, and ensure high service quality and accuracy throughout execution
• Support goods receipt confirmations and invoice discrepancy resolution by coordinating with relevant internal and external parties
• Enable effective use of S2P systems by guiding users on processes, controls, and approvals, and contributing to process documentation, job aids, and FAQs
• Identify recurring issues and trends, provide feedback on process and system improvements, and support testing, stabilization, and continuous improvement initiatives

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed