Analyst, Software Development Engineering

CVS Health•Work At Home-New Jersey, NJ

1d•$67,980 - $135,960•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1–3 support for critical IT Government Systems business applications. This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers. As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms. In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems. This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers.

Requirements

3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
1+ years of Software Development Engineering experience using Java, Oracle, SQL, JavaScript, HTML, and CSS
1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).
Familiarity with monitoring tools, logging frameworks, and IT operations processes.
Ability to work effectively in a fast-paced, cross-functional environment.
Excellent analytical, communication, and problem‑solving skills.

Nice To Haves

Experience in healthcare, pharmacy benefits management, or similar regulated industries.
Experience with automation, monitoring, and incident management tools.
Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, Windsurf, etc) to accelerate development workflows

Responsibilities

Providing Level 1–3 support for critical IT Government Systems business applications.
Triage, troubleshoot, and resolve daily production issues.
Address application incidents, identify root causes, and implement permanent fixes.
Drive process improvements to reduce recurring issues.
Facilitate Break fix existing codebases to improve application stability, scalability, and performance.
Design and implement new features.
Contribute to technical architecture.
Help advance the engineering roadmap across adjudication and client experience systems.
Guide technical direction.
Contribute to engineering innovation.
Ensure the successful delivery of high-quality digital solutions.