Analyst, Settlements, Trade Ops

Questrade Financial Group•Toronto, ON

7d•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services company that uses cutting-edge technology to help Canadians become more financially successful and secure. They combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. This is a hybrid workplace where creativity and curiosity are encouraged. This job posting is for an existing vacancy.

Requirements

2-4 years of relevant work experience in trade settlements/operations.
A post-secondary degree/diploma in a related field or equivalent experience.
Strong communication and interpersonal skills.
Experience in building and maintaining solid working relationships internally and externally.
Strong organizational and time management skills.
Proven analytical and reconciliation skills.
Must be able to work in a team environment, and is flexible with a constantly evolving environment.

Nice To Haves

Knowledge in Google Suite, Google Apps Script, Microsoft, Power BI, SQL and Python is an asset.
Experience using Broadridge system is preferred.
Knowledge of Arrow, CDS, DTC, and Apex is considered an asset.

Responsibilities

Performing the daily activities within Questrade’s Trade operations department.
Monitoring, auditing and measuring in-house processes and third party services against SLA’s and regulatory obligations, then reporting on the results.
Acting as the first and primary point of contact for third party administrative and supervisory employees.
Fostering positive and productive relationships internally and with third parties, and working collaboratively with all parties to effectively resolve issues.
Completing individual/team’s critical priorities for the day including trade capture, confirmation, and settlement of all trades.
Ensuring all trades are acted upon as per deadline while maintaining high level of accuracy and exceptional service to both internal and external stakeholders.
Providing oversight and assistance for failed trades and resolving settlement issues with traders, counterparties, and third party vendors.
Ensuring timely completion and accuracy of various reports and reconciliations relating to trade activity and internal accounts.
Processing end of day activities including DTCC balancing and trade clean ups.
Maintaining and building new relationships with both internal and external stakeholders.
Willingness to learn and meet new business demands while striving for efficiency.
Constantly monitoring and reviewing existing processes and seeking to identify ways to improve performance and efficiency.
Being an integral part of brainstorming, designing and implementing process and procedures.
Keeping current on Questrade products, services, programs, policies and procedures.
Other responsibilities as assigned.