Analyst Senior - Operational Performance

Blue Cross Blue Shield of Michigan•Detroit, MI

19h

About The Position

Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision-making capability. The role develops or changes workflows and implements process improvements to enhance organizational products, programs, and services to customers. It analyzes operational data in support of business objectives; improves workflows and processes to improve customer service, decrease operational costs, and improve quality; and develops recommendations to address business problems. The position leads projects and/or teams, documents and communicates project concepts, milestones, and results, and recommends and assists with implementing standard policies and procedures. It also ensures corporate compliance is communicated, implemented, and monitored; participates in systems testing; develops procedures and controls; and recommends ongoing process improvements. The role supports internal departments and external entities by answering questions, supplying information, and providing training. It creates and presents reports and presentations on operational data and proposed business changes.

Requirements

Four years of experience in a related field is required.
Excellent analytical and problem-solving skills to identify, evaluate, recommend, and implement process or procedure changes.
Organizational skills and ability to prioritize and lead multiple activities with varying timelines.
Excellent verbal, written communication, and interpersonal skills.
Ability to lead and contribute to business unit and/or corporate projects.
Proficiency in Microsoft Office Suites.
Ability to develop and maintain effective working relationships.

Nice To Haves

Bachelor's degree in a related field is preferred.
Ability to engage stakeholders across different parts of the business, analyze their needs, and design high-level learning solutions using low-, medium-, and high-fidelity interventions.
Ability to plan, coordinate, and develop support materials and communications for divisional and/or corporate projects.
Ability to conduct needs analyses and design and develop materials to support training and end users for projects, implementations, and initiatives.
Ability to facilitate effectively with varying audience levels.
Experience leading a team.
Experience with the Verint software suite as a leader and with accompanying performance reports.
Familiarity with Core Operations.
Proven project leadership experience.
Experience with SQL.

Responsibilities

Lead the development and implementation of programs and strategies using insights to enhance business decision-making.
Develop or change workflows and implement process improvements to enhance products, programs, and customer services.
Identify and analyze operational data to develop insights in support of business objectives.
Improve workflows and business processes to improve customer service, decrease operational costs, and improve quality.
Identify and analyze business problems and develop recommendations for solutions.
Lead projects and/or teams to produce desired results; document and communicate project concepts, milestones, and results.
Recommend and assist with implementing standard policies and procedures.
Ensure corporate compliance is communicated, implemented, and monitored on an ongoing basis.
Participate in systems testing, develop procedures and controls, and recommend ongoing process improvements.
Support internal departments and external entities by answering questions, supplying information, and providing training.
Create and present reports and presentations displaying operational data and proposed business changes.