Analyst Senior, Implementation

FIS Global•Atlanta, GA

2d•Hybrid

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Chicago (Illinois), Milwaukee (Wisconsin) and Jacksonville (Florida). Current and future sponsorship not available for this position As a Senior Implementations Analyst, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

Requirements

At least one year in a similar role, ideally within the financial services or banking sector.
Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.

Responsibilities

Lead 15–25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
Develop and maintain granular project plans for every migration, ensuring each milestone—from data extraction to final SaaS go-live—is tracked with precision.
Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.