Analyst/Senior Analyst Customer Experience
About The Position
Under the direction of the Manager, this position will unleash the power of our Customer Feedback ecosystem throughout the company by formulating, communicating and tracking actionable recommendations based on their analysis of collective customer insights and other customer data points. This individual will bring a strong curiosity, problem solving, data analysis, collaboration, data visualization, and consultative skills to work hand-in-hand with internal ownership teams to listen, understand and deliver on our customers’ needs. This position will help to strategically advance how Bank of Hawaii, creates, measures, understands, and improves our customer interactions and solutions. Ensures compliance with all applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Requirements
- Strong curiosity
- Problem solving skills
- Data analysis skills
- Collaboration skills
- Data visualization skills
- Consultative skills
Responsibilities
- Formulating, communicating and tracking actionable recommendations based on analysis of collective customer insights and other customer data points.
- Working hand-in-hand with internal ownership teams to listen, understand and deliver on our customers’ needs.
- Strategically advancing how Bank of Hawaii creates, measures, understands, and improves customer interactions and solutions.
- Ensuring compliance with all applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
