Analyst, Sales Systems

Softchoice • Vancouver, BC

7d • Hybrid

About The Position

As a Sales Systems Analyst, you’ll help improve sales execution by ensuring seller‑facing systems, workflows, and signals enable focus on the right accounts, at the right time, with less manual effort. Your analysis and insights will directly support clearer seller workflows and prioritization, improved signal quality and execution readiness, reduced friction in seller‑facing systems, and more consistent execution across teams and regions. You won’t own strategy or tools—but your work will strongly influence how effectively they are used.

Requirements

• Experience in sales operations, systems analysis, analytics, or commercial program support.
• Post-Secondary Degree in Computer Science, Business Administration, Engineering or other relevant field or work experience.
• Strong analytical and problem‑solving skills, with the ability to turn data and feedback into clear, practical insights.
• Leads with curiosity and demonstrated motivation to acquire knowledge stay ahead of technology trends
• Experience analyzing account lists, segmentation, and performance data.
• Familiarity with CRM platforms, automation tools, and analytics solutions.
• Strong collaboration and communication skills across technical and non‑technical teams.
• Empathy for seller workflows and real‑world execution challenges.
• Comfort working in evolving, ambiguous environments where systems and processes are continuously improving.

Responsibilities

• Analyze seller-facing systems, workflows, automation, and AI use cases to understand how sales execution happens day to day.
• Identify gaps, friction, duplication, or low‑value activity within seller workflows and system touchpoints.
• Support the documentation and maintenance of standard workflows, entry and exit criteria, and execution guardrails.
• Support the lifecycle of seller‑facing tools, automation, and AI use cases through analysis during intake, pilots, and scale or retire decisions.
• Analyze signal quality, automation effectiveness, and manual effort to identify opportunities to simplify seller workflows.
• Surface system risks, data gaps, or adoption issues and recommend improvements.
• Support user access administration for Sales Opsowned tools (provisioning, changes, and deactivation) using rolebased access where applicable.
• Maintain user roles and permission sets; complete periodic access reviews and follow documented approval processes.
• Coordinate with IT/Security on identity and access topics (e.g., SSO/MFA), licensing, and audit/compliance needs.
• Document access request workflows and admin runbooks; contribute to onboarding and support knowledge base articles.
• Triage accessrelated issues and escalations; identify recurring issues and recommend process improvements.
• Track and analyze workflow‑, tool‑, and system‑level metrics to identify trends and execution breakdowns.
• Combine quantitative data with seller and manager feedback to generate actionable insights.
• Prepare analysis and recommendations to support prioritization and improvement discussions with senior stakeholders.
• Partner with Sales Operations, Marketing Ops, Enablement, IT, and Field teams to support consistent system‑enabled execution.
• Partner with Sales Enablement to support the delivery of targeted, high‑impact training that reinforces system workflows and drives seller adoption.
• Contribute analysis and documentation that aligns teams around shared system definitions and execution expectations.

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees