Analyst, Sales Support - Group Benefits
About The Position
This role will be part of a Fortune 100 company with nearly $70 billion in annual sales, focused on delivering extraordinary care to help individuals and businesses prepare for and protect their future. The Analyst will be responsible for supporting internal and external contacts by efficiently handling Group Benefits insurance inquiries via telephone, email, chat, and fax. This role involves low-to-high-level data entry regarding the sales process from start to finish in collaboration with the sales team and business partners. The Analyst will provide clerical solutions while leveraging business acumen to support successful sales partnerships and maximize efficiency in the sales process.
Requirements
- High school diploma or GED required.
- One or more years of customer service or data entry experience preferred.
- Excellent working knowledge of company systems and sales processes.
- Ability to prioritize workflow.
- Strong oral and written communication skills.
- Intermediate problem-solving skills.
- Ability to be external client facing.
- Ability to adjust schedule according to business needs.
- Detail oriented as it relates to data accuracy.
- Ability to manage multiple daily tasks and multi-step data entry processes.
- Proficiency in office software including word processors and spreadsheet applications.
Responsibilities
- Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge.
- Resolve complex questions from agents, escalating issues as needed.
- Initiate, execute, and communicate on projects as required.
- Collect, enter, organize and verify accuracy of data provided in sales process documents.
- Generate and maintain data reports as it relates to sales production and additional metrics.
- Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information.
- Demonstrate critical thinking through the sales process.
- Identify sales process improvements and provide innovative solutions.
- Mentor new hires and existing team members through acquired skillsets.
- Foster positive business relationships with coworkers, agents and additional business partners.
- Efficiently prioritize sales inquiries with multistep processes.
- May perform other responsibilities as assigned.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
