Analyst, Sales Support C-KAS

Ocean Network Express•Boise, ID

32d•Hybrid

About The Position

Sales Support (C-KAS) leads the administrative relationship with his/her assigned accounts. The main responsibilities of this position will be to analyze sales data, identify trends, and provide actionable insights to support the decision-making process. This role is also responsible for, but is not limited to, tender management, spot rate inquiry, analyzing cargo moving without filed rates through to resolution, contract exception management (DARs, AO Docs etc), contract creation, and contract amendments. Develop, qualify, and administer sales leads, directly executing ONE commercial strategies through customer engagement. Meets deadlines and adheres to work schedules with limited supervision.

Requirements

Professional written and verbal communication skills.
Proven experience in sales analysis, market research, or business intelligence, preferably in the logistics or shipping industry.
Ability to meet deadlines and schedules with limited supervision.
Demonstrated capability to meet deadlines and multitask.
Proven ability to successfully strategize, implement, execute, and achieve day to day commercial plans to achieve departmental goals.
Skilled in all facets of the sales support process: Contract creation and amendments, rate and bid request submissions, customer related reporting and problem-solving.
A track record of assisting the outside sales team (C-KAM) in establishing goals and metrics for his or her outside sales team’s customer base to meet or exceed goals/targets.
Ability to communicate, present and influence counterpart levels of the client organization.
Professional and personal demeanor.
Able to build rapport across varying personality types.
Ambitious and self-motivated.
3+ years of commercial experience in container shipping or logistics sectors preferred.
Proven experience independently solving complex problems.
Documented history of managing, and consuming data through commonly recognized BI platforms.

Nice To Haves

Bachelor’s Degree

Responsibilities

Analyze sales data and handle rate inquiries to identify trends, patterns, and opportunities for growth.
Ensure customer inquiries are completed with the essential contract information, such as volume, validity, commodity and port pairs etc).
Collaborate with the sales team to forecast sales targets and track performance against goals.
Analyze the completion of customer agreements, review terms and conditions, translate to ONE language and then ensure agreement is filed correctly.
Analyze demurrage, Detention and TPB actual usage.
Address potential contracting errors to billing.
Participate in Sales Calls with C-KAM/S-KAM and prepare meeting materials.
Assist in the preparation of sales proposals, presentations and pricing strategies.
Communicate findings and recommendations to stakeholders in a clear and concise manner.