Analyst - Responsible Gaming

Hard Rock Digital•Las Vegas, NV

2d•Remote

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social gaming company. The Responsible Gaming Analyst is part of the Operations team and supports player protection by reviewing accounts and alerts, managing self-exclusion records, responding to escalated cases, communicating with players, and conducting risk assessments in accordance with internal policies and procedures. The role operates in a high-volume, real-time environment and follows structured workflows. It reports to the Director of Fraud in NJ.

Requirements

Strong customer service skills, attention to detail, and empathy.
Ability to investigate player activity using established tools and templates.
Ability to work nights, weekends, and holidays in a shift-based schedule.
Self-driven, self-motivated team player able to work efficiently in a high-volume, real-time environment.
Ability to thrive in a fast-paced, ever-changing environment.
Passion for sports and gaming.

Nice To Haves

Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations.

Responsibilities

Review customer accounts and internal alerts for responsible gaming risk indicators.
Monitor and manage self-exclusion records and perform account actions as needed.
Respond to escalated responsible gaming cases from Customer Support or Operations.
Conduct inbound and outbound communications to assist players with responsible gaming concerns.
Perform risk assessments in line with internal policy and escalate cases to senior team members for approval.
Follow structured workflows and established procedures to support player protection in a high-volume operational environment.