Analyst, Research

FedEx•Mooresville, IN

9d•Onsite

About The Position

The Analyst, Research I is responsible for utilizing R-Log or designated Warehouse Management Systems (WMS) along with all available systems and databases to reconcile discrepancies within a specific department. Timely resolution of discrepancies is essential to meet SLA metrics for time in the facility.

Requirements

High school diploma or GED required; 0--2 years of relevant experience.
Minimum of 1 year warehouse experience including computer skills.
Effective communication and PC skills required.
Customer service driven.
Strong team player.
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Nice To Haves

Utilize R-Log or designated Warehouse Management Systems (WMS)

Responsibilities

Research and resolve discrepancies accurately using all available resources.
Maintain the flow of discrepant product by resolving issues in FIFO or prioritization order.
Communicate repetitive errors and problems to the Inventory Control Manager.
Assist in identifying root causes of discrepancies and recommend preventive actions; report findings to the Supervisor and Customer.
Maintain positive relationships with accounts by responding to inquiries courteously and efficiently.
Report feedback to management, including signs of dissatisfaction.
Implement and promote continuous improvement in warehouse and inventory functions using established quality processes (ISO, account-specific, etc.) and active participation in High Performance Work Teams.
Understand and meet all customer quality goals.
Participate in quality programs and project teams.
Make recommendations for continuous improvement of departmental work processes and operating procedures.
Perform other duties as assigned.

Benefits

Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty