This position is responsible for analyzing project data, creating reports, and reporting on the performance of the Customer Care Organization. The role ensures the timely and efficient monitoring and analysis of project costs, trends, and schedules. It also assists in the execution of Customer Care processes. The Analyst will work with Customer Care Management, Investment Planning, Operations, Contract Administration, Procurement, and Materials personnel to ensure project budgets and schedules align with corporate goals. They will collaborate with Investment Planning on cost management, including tracking, forecasting, and reporting at project and program levels. The role involves tracking compliance with procedures for Key Project Decision Documents, record management, and quality control. Project analytics will be applied to describe, predict, and improve business performance. The Analyst will create project reports to recommend actions and guide decision-making based on capital program management performance improvement. Ensuring the accuracy of cost information, including proper coding and allocation to project budgets, is crucial. The position also involves creating required accounting and project cost variance reports, assisting in developing customer care processes, monitoring and reporting on project costs against budget and forecast, and evaluating trends impacting project costs or in-service dates. Progress measurement and the development/updating of progress charts are also key responsibilities, along with creating and maintaining project-level KPIs and statistics reports, and establishing new reporting formats and templates.
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Job Type
Full-time
Career Level
Mid Level