Analyst, Product Success

BRG • Washington, DC

15d • $90,000 - $115,000

About The Position

Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company that develops solutions for exchanging drug discount data. The Analyst will join the Product Success Engagement team, which works as a strategic partner to clients, users, and internal teams. The team applies product knowledge, understanding of client policies, awareness of industry trends, and user feedback to support product success. The role calls for investigative and problem-solving skills, client engagement experience, and a collaborative mindset.

The Analyst serves as a client and user contact, provides product and policy guidance, and gathers and interprets feedback and product usage trends. The role collaborates with internal teams to identify opportunities, communicate insights, address emerging concerns, and support continuous product improvement. Job title and compensation may be determined based on qualifications and experience. The stated salary range is $90,000–$115,000. Candidates must be able to verify their legal right to work in the United States without company sponsorship.

Requirements

• Bachelor’s degree or equivalent.
• Undergraduate-level understanding of business, finance, accounting, statistics, product development, or data analysis.
• 1–3 years of relevant experience.
• Strong communication skills.
• Strong problem-solving and investigative skills.
• Adaptable.
• Analytical and curious.
• Proactive.
• Strong relationship management skills.
• Collaborative.
• Must be able to submit verification of legal right to work in the United States without company sponsorship.

Responsibilities

• Serve as a point of contact for clients, providing guidance on product trends, industry approaches, user adoption, and feedback.
• Address inquiries from users and promote understanding of product capabilities.
• Develop and maintain in-depth knowledge of product functionality across the product portfolio and of client policies to provide accurate, efficient support and feedback.
• Gather, analyze, and interpret client and user feedback and product usage trends to identify opportunities, surface emerging concerns, and inform business decisions.
• Partner with internal teams to communicate feedback, share insights, and support continuous product improvement based on client and user needs.
• Anticipate potential product and engagement challenges, identify trends, develop proactive recommendations, and share actionable feedback to improve the client and user experience and support product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level