(Remote) Analyst Process Improvement HRSS

Trinity Health•Livonia, MI

1d•Remote

About The Position

Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) F ocuses on optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes. Business Process Analysis & Mapping Analyze existing processes: Examine how end users interact with systems and training to identify inefficiencies or bottlenecks. Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows. Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio . Identify and Recommend Improvements Spot training-related inefficiencies: Identify repetitive issues, poor onboarding flows, or mismatches between training content and actual system use. Propose streamlined workflows: Recommend process, system, or content adjustments that reduce user friction and improve productivity. Prioritize change initiatives: Collaborate with stakeholders to focus on high-impact improvements. Change Implementation Support Support system upgrades and rollouts: Ensure process improvements align with system-wide changes and are reflected in training. Collaborate with training teams: Ensure that new or optimized processes are embedded into training materials and delivery. Coordinate pilot programs: Test and validate improvements with select user groups before broader implementation. Measurement & Continuous Improvement I nform KPIs and success metrics: Monitor adoption rates, training completion, user satisfaction, and process efficiency. Conduct post-implementation reviews: Analyze what’s working and what needs adjustment based on user feedback and data. Establish feedback loops: Set up systems for ongoing user input on process and training effectiveness. Cross-Functional Collaboration Work closely with IT/system updates : Understand system capabilities and limitations to ensure realistic process changes. Partner with training and comm unication teams: Ensure process changes are clearly communicated and reflected in learning materials. Advise department leaders: Guide teams on embedding best practices and standardizing workflows across units.

Requirements

Bachelor’s degree in Human Resources , Operations, Organizational Development, Project Management, or a related field , or equivalent combination of education and experience .
3–5 years of experience in process optimization, project coordination, internal communications, or change management.
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
Perform manual dexterity activities & / or grasping / handling.
Ability to climb, kneel, crouch & / or operate foot controls.
Use a computer / other technology.
Sit with the ability to vary / adjust physical position or activity.
Maintain a safe working environment & use available personal protective equipment (PPE).
Comply with applicable Code of Conduct, policies, procedures & guidelines.
Ability to provide assistance in the event of an emergency.
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Lift a maximum of 30 pounds unassisted.
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Lift a maximum of 30 pounds unassisted.
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
Encounter a clinical / patient facing / hands on interactive work environment.
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
Work outdoors with variable external environmental conditions.

Nice To Haves

Lean Six Sigma Certification highly preferred
Business analysis & systems thinking
Change management (e.g., ADKAR, Prosci )
Data-driven decision making

Responsibilities

Data capture, analysis & reporting of data information to assist leadership achieve operational efficiency.
Auditing of department information, producing reports & suggesting improvements to processes.
Provides knowledge & expertise in the program, services & applications.
Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes.
Analyze existing processes: Examine how end users interact with systems and training to identify inefficiencies or bottlenecks.
Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows.
Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio .
Spot training-related inefficiencies: Identify repetitive issues, poor onboarding flows, or mismatches between training content and actual system use.
Propose streamlined workflows: Recommend process, system, or content adjustments that reduce user friction and improve productivity.
Prioritize change initiatives: Collaborate with stakeholders to focus on high-impact improvements.
Support system upgrades and rollouts: Ensure process improvements align with system-wide changes and are reflected in training.
Collaborate with training teams: Ensure that new or optimized processes are embedded into training materials and delivery.
Coordinate pilot programs: Test and validate improvements with select user groups before broader implementation.
Inform KPIs and success metrics: Monitor adoption rates, training completion, user satisfaction, and process efficiency.
Conduct post-implementation reviews: Analyze what’s working and what needs adjustment based on user feedback and data.
Establish feedback loops: Set up systems for ongoing user input on process and training effectiveness.
Work closely with IT/system updates : Understand system capabilities and limitations to ensure realistic process changes.
Partner with training and comm unication teams: Ensure process changes are clearly communicated and reflected in learning materials.
Advise department leaders: Guide teams on embedding best practices and standardizing workflows across units.