Analyst, Online Customer Experience (6 month contract)

The Home Depot

1d • CA$55,100 - CA$62,000 • Hybrid

About The Position

We are seeking a dynamic UX analyst to be a part of operations, execution, and stakeholder relationships for their assigned portfolio. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences.

Requirements

• University/College degree in a related area of study, or equivalent experience.
• 2+ years in a relevant field
• Proven experience in managing UX projects.
• Excellent communication and interpersonal skills.
• Previous experience in eCommerce is a required
• An aptitude for analytics; ability to derive insights, take action, and a bias for action
• Strong problem-solving skills
• Strong organizational skills with the ability to manage multiple projects
• Strong attention to detail
• Self-starter with the ability to work independently with only general guidance
• Must be comfortable with Ambiguity

Nice To Haves

• Experience with Adobe Analytics, Looker, Tableau & P360 an asset

Responsibilities

• Leverage research to identify opportunities to drive value across shopping experiences.
• Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
• Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
• Monitor business performance and evaluate opportunities for improvement.
• Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
• Lead discussions with merchants to ensure business objectives align with online strategies.
• Assess category performance, analyze trends, and optimize product discoverability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree