Analyst Lead, Application Maintenance & Support
About The Position
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Team At FIS, our technology teams are at the forefront of powering the global financial ecosystem. We are looking for an experienced Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization. In this role, you will provide technical leadership, drive operational excellence, and ensure the stability, performance, and continuous improvement of business-critical applications supporting our clients.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
- Extensive experience in application support, production support, DevOps, or related technical disciplines.
- Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
- Strong analytical and problem-solving skills with the ability to perform root cause analysis.
- Experience working cross-functionally with development, infrastructure, and business teams.
- Excellent communication and stakeholder management skills.
Nice To Haves
- Advanced degree in a related field.
- Experience supporting financial services or fintech applications.
- Knowledge of automation tools, scripting, and process optimization methodologies.
- Experience leading large-scale application support initiatives or projects.
- Familiarity with ITIL practices, change management, and operational governance frameworks.
Responsibilities
- Lead troubleshooting and resolution of high-impact application and production support issues.
- Perform root cause analysis and implement sustainable corrective actions.
- Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation.
- Drive automation initiatives and process improvements to increase operational efficiency.
- Monitor application performance and proactively identify opportunities for optimization.
- Develop and maintain technical documentation, support procedures, and knowledge base articles.
- Ensure compliance with IT governance, security, and operational standards.
- Provide technical leadership and mentorship to team members.
- Support client implementations, upgrades, and ongoing operational activities.
Benefits
- Flexible work environment and competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
