Analyst, IT assistance

Desjardins • Montreal, QC

3d • Hybrid

About The Position

As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You analyze and diagnose complex issues; provide opinions based on your discipline’s rules; recommend solutions to improve or optimize standards, policies and programs; and propose implementation plans. Your projects and initiatives require extensive knowledge of your line of work. You coordinate the planning, design and execution of projects, initiatives and activities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. You serve as subject matter expert for your unit, clients and partners.

Requirements

• Bachelor's degree in a related field
• A minimum of two, three, four, five, six, seven, eight, nine, ten years of relevant experience
• Knowledge of French is required
• Action oriented
• Customer Focus
• Differences
• Nimble learning

Nice To Haves

• Trade Union (If applicable)

Responsibilities

• Identify, input, analyze and interpret data to inform management decision-making and monitor the application of management policies and practices.
• Make recommendations
• Analyze risks, write reports, recommend solutions and implement solutions
• Prepare and recommend action plans to address issues in accordance with rules and parameters
• Help develop, implement and update policies, practices and standards

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level