Analyst, IS Business Analysis

The J.M. Smucker Co.Orrville, OH
Hybrid

About The Position

As a member of the IS Supply Chain team, you will participate in planning, design, and support activities related to EDI systems and integrations. This includes day-to-day support operations and tactical enhancements. This position requires active team participation, excellent communication skills, problem solving ability, critical thinking, a commitment to quality deliverables and teamwork with other team members. This role will be focused primarily on supporting scalable solutions to integrate a variety of internal, on-premise Supply Chain applications as well as a variety of internal and external cloud solutions.

Requirements

  • Bachelor’s degree, equivalent experience or specialized training in Information Technology
  • Experience analyzing business requirements and translating them into technical requirements
  • Experience implementing Supply Chain related transaction and messaging structures such as EDI ANSI X12, JSON, and XML
  • Commitment to developing positive relationships with colleagues, share in our dedication to continuous improvement and growth and are focused on delivering results while expanding their skillsets/enhancing their expertise
  • A resourceful and innovative problem solver with the ability to communicate effectively with individuals of either a technical and non-technical nature
  • Ability to work with minimal supervision with high attention to detail
  • Strong coordination, oral and written communication skills
  • Ability to build/maintain strong relationships and effectively partner with peers

Nice To Haves

  • SQL or other development skills

Responsibilities

  • Provides business user support by ensuring reliable and effective operations by monitoring and providing daily analysis of transactions.
  • Ensures that errors and requests are processed successfully and promptly.
  • Performs troubleshooting, analysis, problem solving, exception handling, and re-processing of transactions as needed.
  • Participates in an on-call rotation.
  • Assists team members with various project deliverables including, but not limited to: onboarding of new trading entities and transactions, developing, unit testing, and implementing electronic transaction interfaces with customers, suppliers and 3rd party business partners.
  • Having direct interaction with customers, suppliers and 3rd party partners in analysis of their data requirements and transaction/message specifications.
  • Adhering to and supporting the use of I/S standards for best practices.

Benefits

  • We believe in supporting every employee by meeting their physical, emotional, and financial needs.
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