Loss Analysis Business Analyst

Selene Diligence•Dallas, TX

1d•Onsite

About The Position

Selene Holdings is a financial services firm with multiple lines of business, including mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned. Founded in 2007, Selene aims to provide exceptional client and borrower experiences. The company is seeking a Loss Analysis Business Analyst to support the growth of its Loss Analysis department. This role involves identifying, itemizing, and reporting mortgage servicing losses. The analyst will perform account reconciliations, conduct loan-level analysis to find root causes of controllable losses, and collaborate with other business units to implement corrective actions that prevent future losses. The successful candidate will investigate the root causes of controllable loss drivers, identify operational, procedural, interdepartmental, or vendor-related process failures, and communicate findings to management to drive process improvements. The ideal candidate will have expertise in mortgage servicing, analytical problem-solving skills, strong information synthesis abilities, the capacity to communicate complex issues, and a curiosity to identify broader trends, systemic issues, and quantify risk exposure.

Requirements

At least three (3) or more years of experience in mortgage servicing loss analysis, default claims, loan reconciliation, servicing audit, or a related analytical function.
Direct FHA servicing, claims, audit, or loss analysis experience required.
Experience performing loan reconciliations and researching servicing activity to determine & document root cause of controllable losses.
Experience managing an individual inventory or pipeline while meeting service-level agreements, productivity expectations, and quality standards.
Hands-on experience using MSP, MSP Director, or related ICE Mortgage Technology servicing platforms.
Strong understanding of mortgage servicing, default servicing, and claims processes.
Ability to interpret investor, insurer, agency, regulatory, and internal servicing requirements.
Familiarity with agency platforms such as (but not limited to) CMAX, FHA Catalyst, P260, EVARs, Valeri, Prop360, & PAID.
Strong analytical and investigative skills with the ability to solve complex issues.
Apply logical thinking to a wide range of intellectual and practical problems.
Ability to take the initiative and anticipate potential questions or points of rebuttal.
Strong verbal & written communication and stakeholder management skills.
Ability to communicate complex issues and ideas to a range of different audiences accordingly.
Ability to work independently & within a team environment.
Ability to navigate sensitive issues interdepartmentally.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Excel, including analysis and reporting functions.
Emphasis on excel formulas such as Xlookup, Vlookup, IndexMatch, and Pivot Tables.

Nice To Haves

FHA Subject Matter Expertise (SME).
Experience with VA, USDA, GSE, or Mortgage Insurance claims a plus.
Direct mortgage servicing loss analysis experience.
Experience with Proven Claims Platform.
Experience supporting HUD, OCC, Freddie Mac, Fannie Mae, or other agency/investor audits.
Experience with agency billings, compensatory fees, or financial remediation efforts.
Demonstrated ability to identify process failures, control gaps, and systemic operational issues.
Experience creating or maintaining policies, procedures, process maps, job aids, or reference materials.
Ability to read and interpret SQL logic.
Experience testing reporting logic and analytical reporting outputs.
Experience working with offshore teams, vendors, or third-party service providers.
Experience supporting vendor billback, recovery, or reimbursement efforts.

Responsibilities

Perform full account reconciliations on loans that have completed the default lifecycle, balancing from the date of default to current day, itemizing remaining balances to separate non-controllable losses from controllable losses.
Review controllable losses to determine the root cause and financial impact of potential servicing actions, delays, omissions, errors, or process failures.
Analyze different servicing pay histories, agency claim reimbursement activity, property preservation & inspection work, loss mitigation efforts, foreclosure activity, and other related records.
Compile data and documentation from various sources into a loan file for improved record retention and audit-readiness.
Research investor, insurer, agency, regulatory, and internal servicing requirements to support findings.
Validate expenses, claim activity, and servicing actions against applicable requirements and allowable guidelines.
Manage an assigned inventory pipeline while meeting established SLAs, productivity goals, and KPIs.
Provide assistance and lend expertise for special projects as needed.
Track and document state and federal regulatory changes impacting default processes.
Conduct detailed root cause analysis research to determine primary and secondary loss drivers for controllable losses.
Investigate potential process errors or gaps by reviewing upstream department procedures, communications, & vendor contracts.
Partner with different lines of business to understand historical pain points and process changes that may have contributed to the root cause.
Differentiate isolated processing issues from broader systemic concerns.
Prepare clear, concise, and supportable analytical write-ups documenting findings and conclusions.
Leverage agency & regulatory guideline citations to support loss assignments across the organization.
Identify potential opportunities for recovery as applicable.
Escalate material findings and systemic risks to management when appropriate.
Compare servicing activities against investor, agency, regulatory, client, and internal requirements.
Identify process gaps, control weaknesses, outdated procedures, or operational inefficiencies.
Partner with business units to communicate findings and develop corrective actions.
Support initiatives designed to improve servicing processes and reduce future losses.
Assist in developing, updating, and maintaining procedures, reference materials, job aids, and process documentation.
Contribute to the ongoing development of the Loss Analysis department.
Evaluate claim denials, curtailments, unsupported expenses, missed deadlines, and other servicing defects.
Review agency, regulatory, and/or investor billings, compensatory fees, and audit findings as needed.
Act as internal support for investor, agency, client, and regulatory audits, including researching findings, gathering supporting documentation, and assisting with audit rebuttals and responses.
Assist with review, validation, and testing of updated reporting outputs, inventory reporting logic, and other enhanced controls as needed.
Review vendor failure related losses and determine third-party responsibility when applicable.
Support vendor billback and recovery efforts by documenting findings and gathering supporting evidence.
Coordinate with internal partners, vendors, and offshore resources as needed.
Assist in building and formalizing recovery and remediation processes.